Senior Manager Information Services

WorkSafe Victoria; Geelong; Hybrid; AUD 171,000 - 209,000; Full time

Job summary

WorkSafe Victoria is seeking a Senior Manager Information Services to lead our enterprise information-management and records-management capability, improving how information is created, captured, understood, classified, controlled, discovered, accessed, retained and disposed of.

The role establishes the strategy, operating model and standards to lift information management to a public-sector standard and prepares data for safe use by AI and automation.

Qualifications

• Senior leadership experience in information management within a regulated/public-sector organisation.
• Experience developing enterprise information-management strategies, operating models and roadmaps.
• Deep knowledge of lifecycle management, metadata and discoverability.
• Strong understanding of Victorian public-sector information obligations and controls.
• Experience designing information architecture, taxonomies and metadata for unstructured data.
• Understanding readiness for AI/automation and safe reuse of information.
• Ability to collaborate across information governance, data governance, cyber security, privacy, legal and technology teams.

Responsibilities

• Lead enterprise information-management strategy and transformation.
• Govern enterprise information and records lifecycle management.
• Develop enterprise information architecture, taxonomy and metadata.
• Oversee information-governance for digital workplaces and content repositories.
• Prepare information for safe, ethical and effective use by AI and automation.
• Build information capability and assurance across the organisation.

Skills

Senior leadership

Information governance

Info management

Stakeholder engagement

Risk management

Analytical ability

Job description

WorkSafe is Victoria's workplace health and safety regulator. We are also the workplace injury insurer. Our job is to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community and the reason we exist.

• $190,009.00 per annum + superannuation
• Full time, ongoing
• Wadawurrung / Geelong based role (hybrid work from home / city office - 3 days in office)

About the opportunity

The Senior Manager Information Services will play a key role in leading WorkSafe's enterprise information-management and records-management capability and is accountable for transforming how information is created, captured, understood, classified, controlled, discovered, accessed, retained and disposed of throughout its lifecycle.

They key focus will be to understand how we ensure WorkSafe's information is understood, controlled, discoverable, appropriately retained and disposed of, secure, and available to the people and processes that legitimately need it.

The role establishes the strategy, operating model, services, standards and organisational capability required to lift information management to the standard expected of a regulated Victorian public-sector entity. It also prepares enterprise information for safe and responsible use by artificial intelligence and automation.

Working within the Information Security and Management division, the role will partner with key leaders and stakeholders to ensures information-management requirements are embedded into business processes, digital platforms, projects and AI-enabled solutions.

Key accountabilities:

• Lead WorkSafe's enterprise information-management strategy and transformation agenda by assessing organisational maturity, risk and future business requirements arrangements
• Provide strategic leadership and governance of WorkSafe's enterprise information and records lifecycle management by establishing effective requirements and
• Lead the development and implementation of enterprise information architecture, taxonomy, metadata and discoverability
• Establish and oversee information-governance requirements for digital workplaces, collaboration environments, content repositories and business systems
• Provide strategic leadership to prepare WorkSafe's information for safe, ethical and effective use by artificial intelligence, emerging technologies and automation.
• Build organisational information capability and assurance by leading practical, business-facing information services

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You will be an experienced senior leader whose passion for customer experience will be the cornerstone of your work. You will have proven experience in developing and driving a customer focused and service-based culture that has had a lasting impact across your organisations.

You will have significant public sector information management leadership experience along with the ability to uplift organisational information literacy.

In addition, you will have strong assurance, risk and analytical ability along with your stakeholder engagement and influencing skills.

Additionally, you will possess the following skills and experience:

• Demonstrated senior leadership experience in enterprise information management, records management, information governance or a comparable discipline within a complex, regulated or public-sector organisation.
• Proven experience developing and implementing enterprise information-management strategies, operating models, policies, standards, service catalogues and multi-year maturity uplift roadmaps.
• Deep knowledge of information and records lifecycle management, including creation and capture, classification, metadata, access, retention, transfer, archival and defensible disposal across physical and digital information.
• Strong practical understanding of Victorian public-sector recordkeeping and information-management obligations and the requirements placed on a regulated entity, including the ability to translate obligations into workable enterprise controls and services.
• Demonstrated experience designing information architecture, taxonomies, metadata and discoverability approaches for unstructured and semi-structured information across digital workplaces, collaboration tools, content repositories and business systems.
• Practical understanding of information readiness for artificial intelligence and automation, including authoritative sources, provenance, context, access, confidentiality, lifecycle controls, auditability and safe reuse by AI models and agents.
• Proven ability to work across information management, data governance, cyber security, privacy, legal, technology architecture and business delivery while maintaining clear accountability boundaries.

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.

What's next?

Applications close 11:00pm Friday 27th November 2026.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

For further enquiries please contact Talent Acquisition Specialist David Heaney via email - ************@worksafe.vic.gov.au