Senior Manager, Inclusive Engagement

The University of Sydney; Sydney; On-site; AUD 137,000 - 167,000; Full time

Job summary

The University of Sydney is seeking a communications leader to drive an inclusive branding and engagement strategy for the Library, focusing on student engagement and stakeholder relationships. You will craft messaging that highlights the Library’s priorities, achievements, value and impact across multiple channels, working with Library colleagues and University experts.

You will lead data-driven engagement with equity students, gather feedback, and address data gaps while guiding communications

Qualifications

• Demonstrated experience producing engaging, audience-focused content across channels.
• Proficiency in using content management systems to publish and maintain digital content.
• Experience in higher education sector and understanding of its stakeholders.
• Strong writing and editing skills for diverse audiences.
• Ability to tailor messaging for different stakeholder groups.
• Analytical, problem-solving and critical thinking capabilities.
• Customer-focused approach delivering high-quality service outcomes.
• Negotiation and influencing skills to build relationships.
• Proven project management skills coordinating priorities and deadlines.
• Collaborative team player across diverse teams and stakeholders.

Responsibilities

• Lead the Library’s inclusive brand and engagement strategy.
• Develop communications that emphasize student engagement, priorities, achievements, value and impact.
• Lead a program to improve understanding and engagement of equity students and address data gaps.
• Collaborate across the Library and University experts to communicate priorities and impact.
• Provide leadership in using AI and information literacy responsibly.

Skills

Content creation

Writing & editing

Stakeholder engagement

CMS proficiency

Project management

Analytical thinking

Customer service

Negotiation

Team collaboration

Tools

CMS platforms

Job description

Full time, 1-year fixed term opportunity

Lead the Library’s inclusive brand and engagement strategy, delivering culturally safe, research-driven communications that enhance student connection and stakeholder engagement.

Base Salary $152K + 17% superannuation

About the opportunity

Working in partnership across the Library and with other University experts, review and develop the Library’s communication strategy, placing specific emphasis on student engagement, and setting a planned, purposeful consistent approach to communicate the Library’spriorities, achievements, value and impact, positioning the Library as a:

• Knowledge partner and cultural institution
• Place of cultural safety, inclusion, wellbeing and belonging, as well as a place to study
• Focal point for helping students navigate University support
• Digital expert and voice in the responsible use of AI and information literacy.

Lead a program of work to improve the Library’s understanding of, and engagement with equity students. This includes gathering feedback, identifying relevant data sources and addressing gaps in the Library’s data.

About you

• demonstrated experience producing engaging, impactful, and audience-focused content across various channels.
• proficiency in using content management systems to create, publish, and maintain digital content.
• experience working within the higher education sector, with an understanding of its unique environment and stakeholders.
• strong writing and editing skills, with experience developing content for diverse and specialised audiences.
• ability to tailor messaging and communication approaches to meet the needs of different stakeholder groups.
• strong analytical, problem-solving, and critical thinking capabilities, supporting effective decision-making
• customer-focused approach, delivering responsive and high-quality service outcomes
• well-developed negotiation and influencing skills, with the ability to build productive relationships
• demonstrated project management skills, including coordinating multiple priorities and meeting deadlines
• collaborative team player with a proven ability to work effectively across diverse teams and stakeholders.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks and declarations

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Respond to Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion.