Senior Manager Government Business & Services

Transport for NSW; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Transport for NSW, Macquarie Park NSW, is seeking a Senior Manager Government Business & Services to lead a 13‑strong team in delivering ministerial and parliamentary products. You will guide strategic relationships, ensure accurate, timely responses, and balance high-stakes priorities in a fast-paced environment.

You will champion governance, continuous improvement and risk management, building strong cross‑agency partnerships and delivering outcomes for Ministers and stakeholders in a hybrid

Qualifications

• Significant experience in strategic relationship management.
• Leading high performing teams in fast-paced environments.
• Strong written and verbal communication skills with the ability to translate complex information for Ministers and Executives.
• Deep understanding of government processes and political context.
• Ability to anticipate issues and manage sensitive matters with discretion.
• Experience working in a matrix organisational structure.

Responsibilities

• Lead a team (x13) to navigate Government, Ministerial and Parliamentary priorities.
• Deliver ministerial and parliamentary products that are accurate, timely and aligned with government priorities.
• Provide leadership on complex, high-profile matters while balancing competing priorities and deadlines.
• Drive accountability, responsiveness and service excellence across the team.
• Oversee quality assurance, continuous improvement and capability building for Ministers, Parliament and stakeholders.
• Attend required workplace locations in Macquarie Park and CBD as part of hybrid work model.

Skills

Strategic relationships

Team leadership

Communication

Government knowledge

Policy context

Change management

Problem solving

Matrix organisation

Job description

Senior Manager Government Business & Services

Senior Manager Government Business & Services

Organisation/Entity:Transport For NSW

Job category:Senior Executive

Job location: Macquarie Park, NSW, AU, 2113

Job reference number:111129

Employment type:Permanent Full-Time

Salary range:An attractive remuneration package

You lead transparently, ensuring information is shared and your team feel a sense of connection.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

Be working as part of the Government & Parliamentary Services Branch within the Government Business & Services unit, leading a team (x13) to navigate Government, Ministerial and Parliamentary priorities.

You will lead a high-performing team responsible for the delivery of ministerial and parliamentary products, ensuring responses are accurate, timely, and aligned with government priorities and expectations.

You will provide leadership on complex, sensitive, and high-profile matters while balancing competing priorities and critical deadlines. Drawing on your understanding of the political environment, government priorities and the business areas you support, you will guide the delivery of well-informed, fit-for-purpose responses and advice. By building strong relationships across the organisation, you will drive collaboration, manage risks, and ensure quality outcomes.

You will drive a culture of accountability, responsiveness, and service excellence, empowering your team to deliver high-quality work in a fast-paced setting. With responsibility for both people leadership and service delivery, you will oversee quality assurance, champion continuous improvement and identify opportunities to strengthen processes, build capability and enhance outcomes for Ministers, Parliament and stakeholders.

This position is a permanent position. Employees are expected to attend a Transport for NSW workplace for a minimum of 50% of working days each month, including one day per week at Macquarie Park (homebase) and one day in the CBD. The balance of office attendance may be undertaken from another Transport for NSW office location, subject to business needs.

For more information on this position and business unit, view the role description and information pack.

About you

• You’re an engaging leader with significant experience in strategic relationship management, and you excel at leading high performing teams in fast paced environments.
• You have a strong track record in end-to-end service delivery and bring excellent written and verbal communication skills, with the ability to translate complex information clearly for Ministers and Executive leaders.
• Your understanding of government enables you to anticipate issues, manage sensitive matters with discretion and partner effectively with leaders across Transport.
• You have demonstrated knowledge of the processes underpinning Ministerial and parliamentary engagement, and awareness of political context and audience requirements.
• You are adaptable in nature and lead by example, driving change and continuous improvement.
• You’re a strong problem solver with a forward-thinking mindset and the ability to operate confidently in a matrix style environment.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more viaFlexible work options and policy

#LI-Hybrid

Job Segment: Relationship Manager, QA, Quality Assurance, Developer, Web Design, Customer Service, Quality, Technology, Creative

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.