Senior Manager, Design, Quality and Systems

Ourmob.com.au Chemistry Pty; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid working model

Private health insurance

Discounts on products and services

Wellbeing program

Accessible by public transport

Collaborative team culture

Job summary

Teachers Health seeks a Senior Manager, Design, Quality & Systems to lead enterprise design systems, component libraries and experience patterns across brands. You’ll define clear standards for visual quality, usability, and accessibility (WCAG) and work with engineering, digital, CRM and lifecycle teams to scale consistent experiences.

You’ll create modular, self-serve solutions, drive system adoption, and coach teams to think modularly.

Qualifications

• A qualification in Design, UX/UI, Visual Communication or equivalent.
• 8-12+ years’ experience across design, UX, digital or system-led roles.
• Proven experience building and scaling design systems.
• Deep knowledge of component-based and modular design.
• Strong understanding of accessibility and UX standards, including WCAG.
• Technical literacy across digital, CRM and MarTech ecosystems.
• Experience partnering with engineering, lifecycle marketing and optimisation teams.
• The ability to establish and assess quality using objective standards.
• Strong stakeholder management skills and the ability to influence teams without relying on positional authority.

Responsibilities

• Own, build and continually evolve enterprise design systems, component libraries, templates and experience patterns.
• Define and uphold clear standards across visual quality, usability, UX and accessibility, including WCAG compliance.
• Create reusable and modular solutions that enable teams to self-serve while maintaining quality and consistency.
• Partner closely with engineering, digital, CRM, lifecycle and CRO/optimisation teams to integrate design systems across platforms.
• Support dynamic, data-driven, personalised and automated customer experiences.
• Reduce reliance on bespoke design by creating scalable systems and clear guardrails.
• Drive adoption of new systems and ways of working through influence, collaboration and enablement.
• Coach and develop design capability, helping team members think more modularly and systemically.
• Use feedback, performance data, customer insights, AI and emerging channels to continually improve our systems and customer experiences.

Skills

Design systems

Modular design

Component-based design

Accessibility WCAG

Stakeholder management

Leadership

Cross-functional collaboration

Mentoring

Education

Design degree or equivalent

Job description

We’re looking for an experienced Senior Manager, Design, Quality & Systems to lead the evolution of our enterprise design systems, quality standards and experience frameworks. Sitting at the intersection of design, technology, customer experience and digital transformation, you’ll work closely with brand, campaigns, digital, , CRM, and lifecycle teams to make great design easier to deliver, easier to scale and more consistent across our brands and channels.

What we have to offer?

• Hybrid working model (flex your work/life balance).
• Subsidised private health insurance.
• Discounts on our products and services.
• Generous employee wellbeing program.
• Easily accessible by public transport.
• Supportive and Collaborative team culture.

What you’ll be doing

• Own, build and continually evolve enterprise design systems, component libraries, templates and experience patterns.
• Define and uphold clear standards across visual quality, usability, UX and accessibility, including WCAG compliance.
• Create reusable and modular solutions that enable teams to self-serve while maintaining quality and consistency.
• Partner closely with engineering, digital, CRM, lifecycle and CRO/optimisation teams to integrate design systems across platforms.
• Support dynamic, data-driven, personalised and automated customer experiences.
• Reduce reliance on bespoke design by creating scalable systems and clear guardrails.
• Drive adoption of new systems and ways of working through influence, collaboration and enablement.
• Coach and develop design capability, helping team members think more modularly and systemically.
• Use feedback, performance data, customer insights, AI and emerging channels to continually improve our systems and customer experiences.

What are we looking for?

• A qualification in Design, UX/UI, Visual Communication or a related discipline, or equivalent professional experience.
• 8-12+ years’ experience across design, UX, digital or system-led roles.
• Proven experience building and scaling design systems.
• Deep knowledge of component-based and modular design.
• Strong understanding of accessibility and UX standards, including WCAG.
• Technical literacy across digital, CRM and MarTech ecosystems.
• Experience partnering with engineering, lifecycle marketing and optimisation teams.
• The ability to establish and assess quality using objective standards.
• Strong stakeholder management skills and the ability to influence teams without relying on positional authority.

Experience working within insurance or another highly regulated environment would also be valuable, with insurance product knowledge listed as desirable.

Who are we?

Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 500,000 teachers, education staff & their families.

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people who identify as LGBTQIA+. Applicants can request reasonable adjustments at any stage of the recruitment process by contacting [e-mail].