Senior Manager, Customer & Sales Support

Jackson People Solutions; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Jackson People Solutions seeks a Customer and Sales Support Manager to lead service and sales support across the Australian operation, driving exceptional customer experiences in a dynamic FMCG environment. You will align service delivery with policies, budgets, and core values while building a capable team and SLAs to meet daily and monthly targets.

Reporting to the General Manager, you will champion continuous improvement, orchestrate workflow systems, and ensure engaging stakeholder

Qualifications

• Experience leading Customer Service or Sales Support teams.
• Strong verbal and written communication with internal and external stakeholders.
• Proven ability to coach and mentor in a high-pressure environment.
• Experience using customer service systems to manage and enhance customer experience.

Responsibilities

• Define, lead, and improve service models for Customer Service and Sales Support with measurable performance.
• Lead the team through coaching and mentoring to build operational capability and customer-first ethos.
• Collaborate with leadership to determine and develop SLAs.
• Develop and implement workflow management systems for reporting and efficiency gains.
• Regularly review business effectiveness to strive for best practice in service delivery.
• Drive changes to support new business strategies and requirements.
• Analyze team performance to identify training needs and ensure targets are met.
• Act as escalation point for complex inquiries and resolve issues per policies and budgets.

Skills

Customer service leadership

Communication

Coaching & mentoring

Change management

Attention to detail

Process improvement

Job description

Jackson People Solutions seeks a Customer and Sales Support Manager to lead service and sales support across the Australian operation, driving exceptional customer experiences in a dynamic FMCG environment. You will align service delivery with policies, budgets, and core values while building a capable team and SLAs to meet daily and monthly targets.

Reporting to the General Manager, you will champion continuous improvement, orchestrate workflow systems, and ensure engaging stakeholder