Senior Manager Centre Performance 2x

Office-of-Sport; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Job summary

Office of Sport is seeking a Senior Manager, Centre Performance to lead operational excellence across New South Wales centres. You will work with Centre Operations Managers and corporate stakeholders to strengthen leadership, improve customer experiences and drive continuous improvement across the network.

Based across NSW with travel to centres, the role offers flexible work arrangements. The successful candidate balances strategic planning with hands-on delivery and a commitment to safety,

Qualifications

• Demonstrated experience leading, coaching and developing leaders and teams across multiple sites or service environments.
• Experience managing operational performance, governance, risk, compliance and continuous improvement in a complex organisation.
• Current Working with Children Check and a valid Driver Licence; ability to travel regularly.

Responsibilities

• Lead and coach Centre Operations Managers to build leadership capability and drive efficiency and customer service across multiple centres.
• Monitor and analyse performance across operations, customers, workforce and finance to identify efficiency improvements.
• Drive improved performance and governance to support strategic, utilisation, commercial and customer experience goals.

Job description

Everyone plays here

Help Build Stronger Centres for Stronger Communities.

• Salary ranges from $154,231 to $178,369 + super & leave loading.
• Two temporary full-time opportunities from January 2027 to March 2028, with the possibility of extension and/or conversion to ongoing employment, subject to business needs.
• Can be based at a location that enables travel across the assigned network of centres - flexible work arrangements will be considered.

About the role

The Senior Manager, Centre Performance plays a key leadership role in driving operational excellence across the Office of Sport's network of centres. Working closely with Centre Operations Managers and corporate stakeholders, you will provide strategic oversight, coaching and support to strengthen leadership capability, operational efficiency, improved customer experiences across multiple locations. This is an exciting opportunity to influence performance, lead continuous improvement initiatives and help shape the future success of sport and recreation facilities across NSW.

Responsibilities

• Lead, coach and support Centre Operations Managers to build operational leadership capability and drive operational efficiency and customer service outcomes across multiple centres.
• Monitor and analyse operational, customer, workforce and financial performance, using data and insights to identify opportunities to improve operational efficiency
• Drive improved operational performance and governance to support achievement of strategic, utilisation, commercial and customer experience initiatives.

About you

You are a collaborative and influential leader with a strong track record of managing complex operations across multiple sites. You thrive on developing high-performing teams, building strong stakeholder relationships and using data-driven insights to improve performance. Your ability to balance strategic thinking with operational delivery enables you to lead change, drive continuous improvement and achieve sustainable business outcomes. You are committed to customer service, safety, integrity and fostering a culture of accountability and excellence.

Essential Requirements

• Demonstrated experience leading, coaching and developing leaders and high-performing teams across multiple sitesor service environments.
• Proven experience managing operational performance, governance, risk, compliance and continuous improvement initiatives within a complex organisation.
• Current Working with Children Check and a valid Driver Licence, with the ability to travel regularly across the centre network.

For more information read the full Role Description: RD - Senior-Manager-Centre-Performance - CG 11-12

About us

Office of Sport is a unique workplace, where no two days are the same! We work tirelessly and with passion to deliver on our purpose of ‘Everyone Plays Here’ – improving the lives of people across NSW through sport and active recreation.

By providing leadership, policies, programs, funding and infrastructure, our work makes a difference – improving health outcomes, connecting communities and making a stronger NSW. Our team members are collaborative, creative, hardworking and innovative, brought together by a common goal of ensuring sport and active recreation is a place for all people in NSW.

Applications close: 11:55pm 28th October 2026

What’s in it for you?

Office of Sport offers you the opportunity to make a direct, shared contribution and difference to sport and recreation in NSW and have a positive impact on quality of life of our clients. We offer a family-friendly and flexible working environment, competitive salaries, and generous leave entitlements. Our benefits include salary packaging, access to the Fitness Passport, the Employee Assistance Program, and free onsite parking.

Inclusion is a huge focus for the Office, internally and externally. In addition to actively promoting employment for women, people with disabilities, Aboriginal and Torres Strait Islanders, LGBTIQA+ individuals, and those from culturally and linguistically diverse backgrounds, we are also committed to increasing opportunities for everyone to participate in sport and active recreation. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging.

We want you to bring your best self to this recruitment process. If you feel you may require any adjustments or assistance during the recruitment process, please reach out to the Talent Acquisition Team via [e-mail]

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.