Senior Manager, Business Continuity and Crisis Management

Australian Securities Exchange; Sydney; Hybrid; AUD 190,000 - 270,000; Full time

Benefits offered by this job

Hybrid working options

Job summary

Australian Securities Exchange in Sydney seeks a Senior Manager, Business Continuity and Crisis Management to lead enterprise BC/CM capabilities, align governance and drive resilient operations across the organisation.

You will collaborate with business, technology and risk teams to ensure preparedness, develop scenarios and provide expert guidance during incidents and regulatory reviews. Hybrid work options available in Australia.

Qualifications

• Significant senior-level experience in business continuity, crisis management or operational resilience in a regulated environment.
• Experience designing and maintaining enterprise BCPU frameworks, standards and governance.
• Proven ability to develop and exercise BC/CM plans and disruption scenarios.

Responsibilities

• Lead ASX's enterprise Business Continuity Management and Crisis Management capabilities.
• Maintain and improve frameworks, governance, policies and methodologies.
• Drive preparedness through continuity planning, crisis exercising and capability development.
• Lead initiatives to strengthen resilience, including data, scenario testing and reporting.
• Partner with business, technology and risk to embed continuity requirements in operations and change initiatives.
• Provide resilience leadership during major incidents and regulatory engagements.
• Monitor resilience risks and drive sustainable improvement across the enterprise.
• Deliver reporting and insights to senior management and regulators.

Skills

Business continuity management

Crisis management

Operational resilience

Regulatory awareness

Stakeholder engagement

Education

Tertiary qualifications in risk management / emergency management / finance

Tools

ServiceNow

CSDM

CMDB

Job description

Senior Manager, Business Continuity and Crisis Management

Australian Securities Exchange – Sydney NSW

ASX: Powering Australia's financial markets

Why join the ASX?

When you join ASX, you're joining a company with a strong purpose - to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Want to know why we are a great place to work, click on the link to learn more.

www.asx.com.au/about/careers/a-great-place-to-work

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We're proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we're committed to a fair and inclusive workplace where everyone can thrive.

About the role:

The Senior Manager - Business Continuity and Crisis Management leads ASX's enterprise-wide business continuity and crisis management capabilities, supporting the organisation to prepare for, respond to and recover from severe operational disruption.

The role is accountable for maintaining effective business continuity and crisis management frameworks, standards, plans, governance and exercising arrangements. It also leads the delivery and transition into business-as-usual of key Operational Resilience initiatives under the Accelerate Milestone Plan relating to the Business Service Data Model Hierarchy, scenario testing and resilience remediation, and resilience insights, data and tooling.

The role works closely with business, technology, operations, risk and other resilience functions to ensure critical operations and their dependencies are understood, continuity arrangements are effective, and resilience gaps are identified, reported and remediated.

The Enterprise Resilience team operates as a Centre of Excellence for operational resilience, business continuity and crisis management across ASX. The team establishes enterprise-wide frameworks, standards and methodologies and works with business, technology, operations and risk teams to strengthen preparedness for severe disruption.

The team is also responsible for delivering key components of the Operational Resilience workstream within the Accelerate Program, including the Critical Operations Framework, resilience scenario testing, remediation oversight, resilience reporting and supporting data and technology capabilities.

What you will be doing:

• Lead ASX's enterprise Business Continuity Management and Crisis Management capabilities, ensuring the organisation is prepared to respond to, recover from and learn from significant operational disruptions.
• Maintain and continuously improve business continuity and crisis management frameworks, standards, governance arrangements, policies and supporting methodologies to meet organisational and regulatory expectations.
• Drive enterprise preparedness through continuity planning, crisis exercising, capability development and assurance activities, ensuring continuity and crisis management arrangements remain effective, practical and fit for purpose.
• Lead strategic initiatives that strengthen resilience capabilities across the enterprise, including dependency management, resilience data and insights, scenario testing, resilience reporting and remediation of identified gaps.
• Partner with business, technology, operations and risk teams to ensure continuity and crisis management requirements are embedded within critical operations, business processes and significant change initiatives.
• Provide resilience leadership and expert advice during major incidents, crises, regulatory engagements and assurance reviews, supporting effective decision-making and coordinated organisational response.
• Monitor and assess resilience risks, emerging vulnerabilities and lessons identified from incidents, exercises and reviews, driving sustainable improvement outcomes across the enterprise.
• Deliver clear reporting, insights and recommendations to senior management, governance forums and regulators, supporting informed decision-making and oversight of resilience performance.

What you will bring:

Must have

• Significant senior-level experience in business continuity management, crisis management, operational resilience or operational risk within financial services, critical infrastructure or another highly regulated environment.
• Demonstrated experience designing, implementing and maintaining enterprise business continuity and crisis management frameworks, standards and governance arrangements.
• Proven experience developing and exercising business continuity plans, crisis management plans and severe but plausible disruption scenarios.
• Experience supporting or coordinating organisational responses to major operational incidents or crises.
• Demonstrated ability to identify resilience gaps, establish remediation priorities and oversee delivery through to sustainable closure.
• Strong program and delivery leadership experience, including management of complex cross-functional initiatives, dependencies, risks and governance requirements.
• Strong understanding of Critical Operations and operational resilience regulatory expectations, including CPS 230 and/or relevant ASIC and RBA requirements.
• Strong stakeholder engagement and influencing skills across senior management, business, technology, operations and risk functions.
• Ability to produce clear, concise and decision-focused reporting for executive and Board-level governance forums.
• Tertiary qualifications in business, risk management, emergency management, finance or a related discipline.

Nice to have:

• Experience within or supporting financial market infrastructure, an exchange, clearing house or central counterparty.
• Experience with business service data models, dependency mapping or resilience technology platforms, including ServiceNow, CSDM or CMDB.
• Familiarity with operational resilience reporting, data models, dashboards and management information.
• Experience delivering regulated transformation programs and transitioning new capabilities into business-as-usual operations.
• Industry certifications such as CBCI, MBCI, ISO 22301 Lead Implementer or an equivalent crisis, continuity or resilience qualification.

We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self, please let us know at *******@asx.com.au.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.