Senior Manager, APAC Implementation

Atlassian; Sydney; Remote; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Health and wellbeing resources

Volunteer days

Job summary

At Atlassian, we are hiring a Senior Manager, Implementation (APAC) to build and lead the regional implementation practice. You will hire and develop implementation architects, consultants and project managers to meet customer demand and drive successful cloud implementations.

You will own delivery quality across a growing portfolio, lead pre-sales scoping, and ensure robust governance from discovery to production with a focus on customer outcomes and profitability.

Qualifications

• 10+ years in enterprise professional services, SaaS implementation or technical consulting.
• 5+ years leading and developing customer-facing, billable delivery teams with direct people-management responsibility.
• Experience building customer-facing delivery teams, workforce planning, recruiting, onboarding and coaching architects, consultants and project managers.

Responsibilities

• Build and coach the APAC implementation practice: recruit, onboard and develop architects, consultants and project managers; set expectations and support career growth.
• Lead pre-sales scoping: qualify cloud implementation opportunities, perform technical discovery, and create reliable estimates and SOWs.
• Own delivery quality across your portfolio: establish governance from discovery through production, review scope, milestones, risks and outcomes.
• Deliver across Atlassian Cloud products, including Jira, Confluence and Jira Service Management; bring in partners when needed.
• Run a healthy services operation: establish capacity plans, utilization targets, delivery economics and margin performance; track forecasts and engagement health.
• Shape and scale the APAC practice: improve methods, create reusable assets, and enablement; incorporate AI and automation to improve value.
• Work with partners and colleagues: collaborate with Solution Partners, Engagement Managers, Advisory Services, and Sales for aligned outcomes.
• Travel up to 30% domestically, and internationally in the region for workshops, milestones and events.

Skills

People management

Delivery leadership

Forecasting & capacity planning

Stakeholder management

Enterprise cloud delivery

Cross-functional collaboration

Tools

Jira

Confluence

Jira Service Management

Job description

At Atlassian, we are hiring a Senior Manager, Implementation (APAC) to build and lead the regional implementation practice. You will hire and develop implementation architects, consultants and project managers to meet customer demand and drive successful cloud implementations.

You will own delivery quality across a growing portfolio, lead pre-sales scoping, and ensure robust governance from discovery to production with a focus on customer outcomes and profitability.