Senior L2/L3 Broadband Network Troubleshooter

Inabia Software & Consulting Inc.; Redmond; On-site; AUD 171,000 - 257,000; Part time

Job summary

Accenture/Amazon seeks an experienced L2/L3 Network Technical Support Engineer to provide post-launch support for a broadband service. The role is onsite in Redmond, WA, five days per week, working with a cross-functional team to diagnose and resolve complex issues across access, IP, transport and service layers.

The ideal candidate has 5+ years in network engineering or operations, strong TCP/IP, BGP/OSPF/IS-IS, and CCNA/CCNP or equivalent experience.

Qualifications

• 5+ years of experience in network engineering, operations, or support.
• Experience with large-scale production IP/broadband networks.
• Experience in 24x7 operations and critical incidents.
• Multi-vendor network troubleshooting experience.
• CCNA/CCNP or equivalent desirable.

Responsibilities

• Provide post-launch technical support and diagnose complex broadband network issues across access, IP, transport, and service layers.
• Work with NOC, network engineering, operations, architecture, vendors and other teams to resolve production incidents and improve stability.
• Investigate network behavior deeply to identify root causes and drive resolution.

Skills

L2/L3 troubleshooting

TCP/IP & VLANs

Routing protocols

VRFs & QoS

CLI debugging

Packet capture

Analytical skills

Tools

Wireshark

tcpdump

Job description

Accenture/Amazon seeks an experienced L2/L3 Network Technical Support Engineer to provide post-launch support for a broadband service. The role is onsite in Redmond, WA, five days per week, working with a cross-functional team to diagnose and resolve complex issues across access, IP, transport and service layers.

The ideal candidate has 5+ years in network engineering or operations, strong TCP/IP, BGP/OSPF/IS-IS, and CCNA/CCNP or equivalent experience.