Senior IT Systems Architect — MSP, Cloud & On‑Prem

FUJIFILM MicroChannel; Sydney; On-site; AUD 130,000 - 170,000; Full time

Job summary

FUJIFILM MicroChannel is seeking a Senior Technical Consultant to provide dedicated support to key customer accounts, covering desktop, server and cloud support, network troubleshooting, and expert advice.

You will deploy cloud and on-prem infrastructure, troubleshoot complex issues, mentor juniors, and support presales and IT strategy development. This role requires strong MSP experience and Microsoft platform expertise.

Qualifications

• 5+ years' experience in a Level 3 Systems Engineer role within an MSP environment.
• Expertise across Microsoft 365, Azure, Windows Server, and Windows Desktop.
• Ability to troubleshoot complex infrastructure, cloud, and networking issues.
• Solid TCP/IP, DNS, DHCP, routing, VPN, and connectivity knowledge.
• Experience with enterprise server hardware, storage, virtualization, and backups.
• Hands-on with firewalls, security technologies, and cyber security practices.
• Microsoft certifications or equivalent qualifications.
• Strong communication, documentation, and customer service skills.
• Ability to work independently and manage competing priorities as a senior escalation point.
• Experience with Microsoft Purview, Entra ID, Intune, Defender, and security/compliance solutions.
• Exposure to Hyper-V, VMware, Veeam, and hybrid cloud environments.
• ITIL certification and project delivery in MSP environments.

Responsibilities

• Deploy Cloud and on-premise infrastructure solutions.
• Troubleshoot desktop and server problems, maintain server hardware and software.
• Act as escalation point for various technologies; BAU L3 Support.
• Attend account meetings, provide on-site training, and help develop IT strategies.
• Presales, writing SoWs and other documents.
• Oversee project lifecycle: Delivery, implementation and handover/knowledge-transfer to Helpdesk.
• Write documents and manuals on deployment and best practices.
• Train, mentor and develop junior team members.
• Stakeholder mapping, management and communications.

Skills

Microsoft 365

Azure

Windows Server

Windows Desktop

Troubleshooting

Networking

Security technologies

ITIL

Presales

Project delivery

Communication

Escalation point

Education

Microsoft certifications or equivalent qualifications

Tools

Hyper-V

VMware

Veeam

Microsoft Purview

Entra ID

Intune

Microsoft Defender

Job description

FUJIFILM MicroChannel is seeking a Senior Technical Consultant to provide dedicated support to key customer accounts, covering desktop, server and cloud support, network troubleshooting, and expert advice.

You will deploy cloud and on-prem infrastructure, troubleshoot complex issues, mentor juniors, and support presales and IT strategy development. This role requires strong MSP experience and Microsoft platform expertise.