Senior IT Consultant — Cloud, Windows & MSP Solutions

Supawork.ai; North Sydney Council; On-site; AUD 110,000 - 170,000; Full time

Job summary

FUJIFILM MicroChannel is seeking a Senior Technical Consultant to provide dedicated support to key customer accounts, including desktop, server and cloud support, plus network troubleshooting and project deployments. You will advise on IT strategies and hands‑on execution for complex deployments.

You will work closely with customers to understand goals, processes and people, acting as a trusted advisor and escalation point for BAU L3 issues, while mentoring junior staff and contributing to

Qualifications

• Minimum 5 years in a Level 3 Microsoft Technology support role in an MSP outsourced environment.
• Experience in supporting and troubleshooting Microsoft Windows server and desktop operating systems.
• Experience in Office 365 and Microsoft Azure.
• Microsoft Certified Professional (2012 or higher) qualifications.
• Network troubleshooting experience.
• Competency with DNS, Internet, Routing and network troubleshooting.
• Excellent knowledge of server hardware.
• Experience in Firewall technologies.

Responsibilities

• Deploying both Cloud and on Premise based infrastructure solutions.
• Troubleshooting desktop and server problems, maintaining and support of server hardware and software.
• Serving as an escalation point for various technologies; BAU L3 Support.
• Attend account meetings, provide on‑site training for staff, and assist with developing IT strategies.
• Presales, writing SoWs and other relevant documents.
• Oversee the project life cycle: Delivery, implementation and handover/knowledge‑transfer to Helpdesk.
• Writing documents and manuals around technology deployment and best practices.
• Training, mentoring and developing junior team member.
• Stakeholder mapping, management and communications.

Skills

Microsoft Windows Server

Desktop Support

Office 365

Microsoft Azure

Networking

DNS & Routing

Firewall Technologies

Microsoft Certified Professional

MSP Experience

Job description

FUJIFILM MicroChannel is seeking a Senior Technical Consultant to provide dedicated support to key customer accounts, including desktop, server and cloud support, plus network troubleshooting and project deployments. You will advise on IT strategies and hands‑on execution for complex deployments.

You will work closely with customers to understand goals, processes and people, acting as a trusted advisor and escalation point for BAU L3 issues, while mentoring junior staff and contributing to