Senior Investor Relations Supervisor, Fund Services

The Citco Group Limited; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Training & education support

Flexible working arrangements

Job summary

Citco is hiring for a senior Investor Relations-focused role within Fund Administration in Sydney. You will supervise Investor Relations specialists, participate in staff development, and ensure accurate reconciliations, reporting, and client communications.

You will drive process improvements, SLA governance, and regulatory awareness while delivering superior client service. The role requires a Bachelor degree in Accounting/Finance/Business, 5+ years in financial services, leadership

Qualifications

• Bachelor degree in accounting/finance/business or related field.
• Min 5 years in financial services, hedge funds or client service with accounting/reporting exposure.
• Experience managing and training staff / people leadership.
• Knowledge of compliance and regulatory issues including KYC/AML.
• Strong client relationship skills and attention to detail.
• Proficiency in Microsoft Office and Outlook.
• Excellent written and verbal communication.
• Ability to multi-task and manage multiple projects with tight deadlines.
• Ability to work with large data volumes.
• Ability to work independently and follow policies.

Responsibilities

• Supervision of work performed by Investor Relations and Senior Investor Relations Specialists.
• Participation in training of team members; assist Account Manager with staff development plans.
• Review of trade packs, statements and NAVs.
• Monitor and ensure investor transactions are reconciled and documentation is complete.
• Review and approval of cash receipts and payments.
• Develop and review custom client reporting; liaise with IT to automate reporting.
• Review of investor and client correspondence.
• Ensure adherence to controls and procedures; contribute to management reports.
• Develop and monitor Service Level Agreements.
• Provide excellent service to investors and clients through direct contact and team support.
• Lead as a subject matter expert for the department.
• Maintain knowledge of regulatory/compliance environment affecting services and clients.
• Participate in projects as required.

Skills

Strong client relationship skills

Exceptional attention to detail

Superior written and verbal comms

Ability to multi-task

Independent worker

Education

Bachelor Degree in Accounting, Finance, Business related area

Tools

Microsoft Office Suite

Outlook

Job description

Citco is hiring for a senior Investor Relations-focused role within Fund Administration in Sydney. You will supervise Investor Relations specialists, participate in staff development, and ensure accurate reconciliations, reporting, and client communications.

You will drive process improvements, SLA governance, and regulatory awareness while delivering superior client service. The role requires a Bachelor degree in Accounting/Finance/Business, 5+ years in financial services, leadership