Senior Investigator (Disputes)

Queensland Government; Queensland; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work options

Office-based onboarding

Job summary

QBCC (Queensland Building and Construction Commission) seeks a Senior Investigator (Disputes) in the Building and Technical Inspectorate to independently investigate complex defective building work complaints and determine regulatory actions. You will assess external consultant reports and ensure regulatory criteria are met with fair, defensible conclusions.

The role involves preparing decision notices, communicating findings, and managing a high-volume caseload.

Qualifications

• Experience investigating regulatory, compliance or dispute matters and applying legislation.
• Strong ability to assess evidence credibility and identify gaps.
• Experience interpreting legislation to support decisions.
• Excellent written communication for findings and reasons.
• Understanding procedural fairness and natural justice.

Responsibilities

• Investigate complex defective building work complaints and determine regulatory actions.
• Assess external reports and determine if Directions to Rectify are met.
• Prepare decision notices with clear findings and reasons.
• Manage a high-volume caseload with competing priorities.
• Communicate decisions to stakeholders professionally.

Skills

Analytical thinking

Critical reasoning

Written communication

Stakeholder management

Case management

Administrative law

Defensible conclusions

Job description

About the roleAs a Senior Investigator (Disputes) in the Building and Technical Inspectorate at QBCC, you will:Independently investigate and determine complex defective building work complaints, identifying the key issues, evidence requirements and appropriate regulatory action for each matter.Critically assess external technical consultant reports and supporting evidence to determine whether building work is defective and whether the legislative criteria for regulatory action, including the issue of a Direction to Rectify, have been met.Resolve evidentiary and technical gaps involving conflicting opinions, incomplete reports, disputed facts or matters requiring further expert advice.Make delegated, evidence-based administrative decisions under the Queensland Building and Construction Commission Act 1991 and associated QBCC policies, applying procedural fairness and natural justice and ensuring decisions are fair, reasonable and legally defensible.Prepare clear and comprehensive decision notices with reasons and stakeholder correspondence, accurately translating technical findings into findings of fact and regulatory outcomes.Independently manage a high-volume caseload of defective building work complaints, prioritising competing matters, while progressing investigations within expected timeframes.This opportunity offers flexible work options, including the ability to work from a QBCC regional office and access flexible work arrangements. To set you up for success, your first few months will be office-based, giving you hands-on support, training and the opportunity to build strong connections with your team.Please refer to the Position Description for a full list of key role responsibilities and suitability requirements.About youTo be successful in this role, you will bring:Experience investigating, assessing and determining complex regulatory, compliance, dispute resolution or administrative matters, involving the analysis of evidence and application of legislative or procedural requirements.Strong analytical and critical reasoning skills, including the ability to assess the relevance, reliability and weight of evidence, identify material facts and evidentiary gaps, and reach fair, balanced and defensible conclusions.Experience interpreting and applying legislation, policies and procedures to support evidence-based administrative or regulatory decision-making.Highly developed written communication skills, particularly in preparing findings of fact, reasons for decision, reports and complex regulatory or professional correspondence.The ability to critically assess technical, expert or specialist evidence and identify inconsistencies.Strong stakeholder management and communication skills, including the ability to manage contested matters and communicate potentially adverse decisions.The ability to independently manage competing priorities and a high-volume caseload.An understanding of administrative law principles, including procedural fairness and natural justice.The following will be highly regarded:Experience within a regulatory, government investigation, compliance, dispute resolution, administrative decision-making or building and construction environmentKnowledge of the Queensland Building and Construction Commission Act 1991 or the Queensland building regulatory frameworkHow to ApplyPlease submit your current resume and a capability statement (maximum two pages) outlining your interest in the role and providing examples to demonstrate how you meet the suitability requirements outlined in the attached position description.Referee checksIt is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.This work is licensed under a Creative Commons Attribution 3.0 Australia License.