Compliance Investigations Officer

Queensland Building & Construction Commission; Toowoomba Regional; Hybrid; AUD 90,000 - 110,000; Full time

Job summary

Queensland Building & Construction Commission – Toowoomba QLD is seeking a compliant investigator to manage a varied caseload of regulatory investigations, using desktop and field-based methods. You will assess evidence, conduct site audits, prepare reports, and recommend appropriate regulatory actions in line with legislation.

Engagement with consumers, licensees and stakeholders is essential, along with providing clear regulatory advice and professional customer service.

Qualifications

• Certificate IV in Government Investigations or higher is required.
• Two years' experience in complex investigations.
• Experience managing end-to-end case management workflows.
• Strong skills in evidence analysis and report-writing.
• Ability to manage competing priorities while delivering timely, high-quality outcomes.

Responsibilities

• Investigate alleged legislative breaches via desktop and field activities.
• Assess evidence, conduct site audits, prepare reports and evidentiary material.
• Recommend regulatory actions aligned with legislation and policies.
• Engage with consumers, licensees, and stakeholders providing regulatory advice.
• Support regional service centre operations including front counter and stakeholder engagement.

Skills

Evidence analysis

Report-writing

Stakeholder engagement

Regulatory interpretation

Education

Certificate IV in Government Investigations or higher

Job description

Queensland Building & Construction Commission – Toowoomba QLD

Reporting to the Regional Manager, you'll manage a varied caseload investigating alleged legislative breaches through both desktop and field-based activities. You'll assess evidence, conduct siteaudits, contribute to proactive compliance activities, prepare reports and evidentiary material, and recommend appropriate regulatory action in line with relevant legislation, policies and procedures.

You'll engage with consumers, licensees, industry representatives and other stakeholders, providing clear regulatory advice and professional, responsive customer service.

As part of the Regional Services team, you'll also support the day-to-day operations of the Regional Service Centre, including participating in the roster for front counter and stakeholder engagement activities.

This role is based in Toowoomba, with regular in-person attendance at the Toowoomba office required. Flexible working arrangements, including working from home, are supported in line with operational requirements. Site audits may also require travel to other locations across Queensland.

Please refer to the Position Description for the full list of key responsibilities and suitability requirements.

About you

You are a practical and confident compliance investigator who can bring structure and clarity to complex or sensitive matters. You know how to follow the evidence, apply legislation and make decisions that are fair, transparent and defensible.

To succeed in this role, you will bring:

• a Certificate IV in Government Investigations or higher
• at least two years' experience in complex investigations
• demonstrated experience managing end-to-end case management workflows
• strong skills in evidence analysis and report-writing
• the ability to manage competing priorities while delivering timely, high-quality outcomes

Why join the QBCC?

The QBCC is Queensland's independent building and construction regulator, helping protect the community and support the building industry through fair and transparent regulation.

As Queensland prepares for significant growth and major infrastructure opportunities, we're building a high-performing, future-ready workforce that's making a real impact.

At the QBCC,you'llbe part of apurpose drivenorganisation where your work matters. You will workwithdedicated professionals who value integrity,collaborationand learning.You'llhave opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.

Ifyou'reready to dive into acareer definingtransformation journey with us, where your impact will help shape what comes next,we'dlove to hear from you.

Referee checks

It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current or recent supervisor.By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear to the panel.