Compliance Investigations Officer

Queensland Government; Toowoomba Regional; Hybrid; AUD 80,000 - 110,000; Full time

Job summary

Queensland Government is seeking an experienced compliance investigator to handle diverse regulatory matters in the Toowoomba region. You will conduct desktop and field investigations, assess evidence and prepare evidentiary material to support regulatory action.

Based in Toowoomba with regular office attendance and flexible work arrangements where feasible, you will also engage with stakeholders, manage end-to-end case workflows, and contribute to proactive compliance activities for the QBCC's

Qualifications

• Certificate IV in Government Investigations or higher.
• Two years' experience in complex investigations.
• Current Australian driver's licence.

Responsibilities

• Manage a varied caseload investigating alleged legislative breaches through desktop and field activities.
• Assess evidence, conduct site audits and prepare reports and evidentiary material.
• Recommend regulatory action in line with legislation, policies and procedures.
• Engage with consumers, licensees, industry representatives and other stakeholders to provide regulatory advice and responsive service.
• Support regional operations including front counter and stakeholder engagement activities.

Skills

Investigation

Evidence analysis

Report writing

Stakeholder engagement

Case management

Education

Certificate IV in Government Investigations or higher

Job description

Are you an experienced compliance investigator who enjoys working through complex matters, analysing evidence and making fair, well-reasoned recommendations? Join the QBCC’s Regional Services team in Toowoomba and put your investigative skills to work across varied regulatory matters. Combining desktop investigations, site audits and stakeholder engagement, this role offers variety and the opportunity to contribute to effective regulatory outcomes.

About The Role

Reporting to the Regional Manager, you'll manage a varied caseload investigating alleged legislative breaches through both desktop and field-based activities. You'll assess evidence, conduct site audits, contribute to proactive compliance activities, prepare reports and evidentiary material, and recommend appropriate regulatory action in line with relevant legislation, policies and procedures.

You'll engage with consumers, licensees, industry representatives and other stakeholders, providing clear regulatory advice and professional, responsive customer service.

As part of the Regional Services team, you'll also support the day-to-day operations of the Regional Service Centre, including participating in the roster for front counter and stakeholder engagement activities.

This role is based in Toowoomba, with regular in-person attendance at the Toowoomba office required. Flexible working arrangements, including working from home, are supported in line with operational requirements. Site audits may also require travel to other locations across Queensland.

Please refer to the Position Description for the full list of key responsibilities and suitability requirements.

About You

You are a practical and confident compliance investigator who can bring structure and clarity to complex or sensitive matters. You know how to follow the evidence, apply legislation and make decisions that are fair, transparent and defensible.

To Succeed In This Role, You Will Bring

• a Certificate IV in Government Investigations or higher
• at least two years' experience in complex investigations
• a current Australian driver's licence
• demonstrated experience managing end-to-end case management workflows
• strong skills in evidence analysis and report-writing
• the ability to manage competing priorities while delivering timely, high-quality outcomes

Why join the QBCC?

The QBCC is Queensland's independent building and construction regulator, helping protect the community and support the building industry through fair and transparent regulation.

As Queensland prepares for significant growth and major infrastructure opportunities, we're building a high-performing, future-ready workforce that's making a real impact.

At the QBCC,you'llbe part of apurpose drivenorganisation where your work matters. You will workwithdedicated professionals who value integrity,collaborationand learning.You'llhave opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.

Ifyou'reready to dive into acareer definingtransformation journey with us, where your impact will help shape what comes next,we'dlove to hear from you.

Occupational group

Auditing & Compliance