Senior Integration Analyst

NSW Department of Customer Service; Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

NSW Department of Customer Service in Parramatta is seeking a Senior Integration Analyst to lead the design and delivery of integration solutions across SAP S/4HANA and related platforms. You will translate business needs into functional/technical designs, facilitate design workshops, and ensure alignment with enterprise governance.

Working with stakeholders and vendors, you will oversee the integration lifecycle from SIT to hypercare, supporting migration and rollout of centralized SAP

Qualifications

• Strong experience in SAP integration technologies.
• Expertise across S/4HANA, SAP NetWeaver and SAP ecosystem tools.
• Experience in complex enterprise environments or large-scale SAP implementations.
• Knowledge of cloud environments, databases (SAP HANA, SQL Server), and integration architecture.
• Ability to translate business requirements into technical solutions.
• Strong stakeholder engagement and communication skills.
• Collaborative approach across business and technical teams.
• Strong analytical and problem-solving skills in complex environments.
• Commitment to delivering high-quality, customer-focused outcomes.

Responsibilities

• Lead the design and delivery of integration solutions across SAP S/4HANA and related platforms.
• Translate business needs into functional and technical integration designs.
• Facilitate technical design workshops and drive adoption of SAP clean core principles.
• Ensure solutions align with enterprise architecture and governance standards.
• Oversee integration lifecycle activities including SIT, UAT, cutover, and hypercare.
• Support system migration and rollout of centralised SAP solutions.
• Collaborate with internal teams, agencies, and external vendors to deliver outcomes.
• Contribute to policies, standards, and continuous improvement initiatives.

Skills

SAP integration

S/4HANA

Enterprise integration

Cloud environments

Stakeholder engagement

Analytical thinking

Communication

Tools

SAP Integration Suite

CPI

SAP PO

SAP NetWeaver

Job description

NSW Department of Customer Service – Parramatta NSW

Senior Integration Analyst
Clerk Grade 9/10 - $133,348 - $146,945 plus super
Ongoing Full Time opportunity
Location: 4PSQ Parramatta - 2-3 days in office required

About the team

MyWorkZone Integration is a diversified team with specialized experts responsible for handling seamless integration connecting SAP system with multiple agencies spread across the NSW government. The team has Integration Manager, Architects and Consultants who are the pillars for Project Delivery and Operations.

About the role

Play a key role in delivering whole-of-government technology solutions that improve services for the people of NSW.

As a Senior Integration Analyst, you'll contribute to the delivery of MyWorkZone - a major enterprise platform transforming how government agencies operate. You'll work at the heart of integration design, ensuring systems connect seamlessly and deliver better outcomes across NSW Government.

You will be responsible for designing and delivering integration solutions that align business requirements with enterprise architecture.

Working closely with stakeholders, vendors, and cross-functional teams, you'll provide expert guidance to ensure high-quality, scalable, and compliant integration outcomes.

Key Responsibilities

• Lead the design and delivery of integration solutions across SAP S/4HANA and related platforms
• Translate business needs into functional and technical integration designs
• Facilitate technical design workshops and drive adoption of SAP clean core principles
• Ensure solutions align with enterprise architecture and governance standards
• Oversee integration lifecycle activities including SIT, UAT, cutover, and hypercare
• Support system migration and rollout of centralised SAP solutions
• Collaborate with internal teams, agencies, and external vendors to deliver outcomes
• Contribute to policies, standards, and continuous improvement initiatives

About you

• Strong experience in SAP integration technologies (e.g. SAP Integration Suite, CPI, SAP PO)
• Expertise across S/4HANA, SAP NetWeaver (ABAP/Java), and SAP ecosystem tools
• Experience working in complex enterprise environments or large-scale SAP implementations
• Knowledge of cloud environments, databases (SAP HANA, SQL Server), and integration architecture
• Ability to translate business requirements into technical solutions
• Strong stakeholder engagement and communication skills
• A collaborative approach and ability to work across business and technical teams
• Strong analytical and problem-solving skills in complex environments
• A commitment to delivering high-quality, customer-focused outcomes

Why Join DCS?

• Be part of a major whole-of-government digital transformation program
• Work with leading-edge technologies across SAP and cloud platforms
• Collaborative, inclusive, and values-driven culture
• Flexible working arrangements to support work-life balance

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

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Information on some of the different types of disabilities

Information on adjustments available for the recruitment process