It Incident & Change Manager - Reliability At Scale

Regis Aged Care; Williamstown; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working options

Job summary

Regis Aged Care is seeking an IT & Change Manager to ensure the reliability of digital services and lead Major Incident Management in a hybrid work setting in Williamstown, SA. The role emphasizes strong leadership, incident handling, and strategic change control.

You will coordinate cross-functional teams, drive improvements in IT governance, and communicate effectively under pressure to maintain system availability and performance.

Qualifications

• 5+ years of experience in IT Incident, Change and Problem Management.
• Strong leadership and analytical skills.
• Experience with high-pressure communications and incident response.

Responsibilities

• Lead Major Incident Management and ensure stability of critical digital services.
• Oversee change management processes to minimize risk and downtime.
• Foster effective communications during high-pressure situations.
• Collaborate with stakeholders to improve reliability and performance.

Skills

IT Incident Management

IT Change Management

IT Problem Management

Leadership

Analytical skills

Job description

A leading aged care provider in Australia is seeking an IT & Change Manager. This role involves ensuring the stability and reliability of critical digital services, leading Major Incident Management, and fostering effective communications in high-pressure situations. Candidates should have over 5 years of experience in IT Incident, Change, and Problem Management, alongside strong leadership and analytical skills. Regis offers a competitive salary, hybrid working options, and a supportive culture prioritizing wellbeing and recognition.

IT Incident & Change Manager -- Reliability at Scale Williamstown, SA, AU