Senior Implementation Specialist

30010 FactSet Pacific, Inc. - Australia; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

FactSet Pacific, Inc. - Australia is seeking a Senior Implementation Specialist to join our Implementation Team in delivering Performance, Analytics and Risk Solutions.

You will work with an Implementation Project Team to lead client implementations, becoming an expert across FactSet’s analytics products and ensuring high-quality, scalable workflows. You will gather business requirements, translate them into solutions, and collaborate with data integration, product development and engineering

Qualifications

• Minimum 4 years of experience with performance and risk analytics.
• Strong technical background and attention to detail.
• Ability to manage multiple projects and priorities.

Responsibilities

• Develop expert knowledge across FactSet analytics products.
• Gather client requirements and translate them into scalable solutions.
• Design high-quality workflows for client implementations.
• Collaborate with data integration teams on extracting/transforming/loading data.
• Communicate progress and manage scope with project stakeholders.
• Provide training and support for client users.
• Bridge feedback between clients, product development and engineering.

Skills

Performance analytics

Risk analytics

Strong communication

Independent worker

Job description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

FactSet is seeking an Senior Implementation Specialist to join our Implementation Team to focus on delivering our Performance, Analytics and Risk Solutions to our clients. Implementation Specialists are part of a fast growing team comprised of subject matter experts, combining product and industry knowledge to help ensure customer success during implementations. Implementation Specialists are expected to be experts in FactSet’s Buy Side solutions. As an implementation specialist you will work with an Implementation Project Team to lead successful client implementations. Our Implementation Team is a key partner to our clients to support complex changes across their organizations, drive enterprise deployments of FactSet solutions, manage organizational restructures, and implement process improvements. Those in our core analytics team deliver our industry leading analytics suite of products to our clients. These people are problem solvers, have the agility to deliver solutions across on-platform and off-platform solutions, and possess the desire to provide the highest level of client satisfaction in the industry.

Key responsibilities for the role include:

• Invest time to become an expert across our analytics suite of products and improve your industry knowledge.
• Partner with clients and colleagues to gather business requirements and translate them into solutions.
• Develop high-quality workflows for our clients that are scalable, supportable, and exceed our clients’ expectations.
• Partner with our data integration teams to advise on extracting, transforming, and loading client and third-party data for use in FactSet.
• Collaborate with internal and external project management personnel to communicate progress, maintain scope and identify risks.
• Perform checks on your outputs to ensure we provide solutions that are of high quality.
• Effectively communicate with our most sophisticated users via a strong understanding of investment principles and their application in the industry.
• Identify growth strategies by outlining client organizational structures and uncovering additional opportunity during the implementation process.
• Document solutions to ensure supportability.
• Partner with Product Development and Engineering to ensure that client feedback is integrated into our products where feasible.
• Provide user training and support the development of training programs.
• Facilitate transition from implementation phase to support.

Requirements:

• At least 4 years of experience working with performance and risk analytics.
• Strong technical background.
• Highly detail-oriented with the ability to see the big picture.
• Enthusiastic with a keen sense of initiative and a desire to take ownership.
• Ability to work independently and collaboratively with team members in offices globally.
• Ability to work on multiple projects simultaneously with shifting priorities and responsibilities.
• Strong communication and interpersonal skills.
• Ability to interact effectively with senior-level FactSet stakeholders and clients.
• CIPM, CFA, FRM, or desire to pursue is a plus.

Company Overview:

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law. FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions.

Join a team of highly motivated, talented individuals who are empowered to find answers through creative technology. Spread the news! We understand the importance of connections, which is why we have launched an external referral pilot program in the United States. If you are a partner, customer, or vendor; you are now able to refer top talent for a monetary reward. Please note some exclusions may apply*