Senior Immigration Operations Manager

CIBT; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

CIBT is seeking an experienced Manager based in Sydney to lead immigration service delivery, client relationships, and team performance. This hybrid role requires strong immigration expertise, strategic advisory capabilities, and a hands-on leadership style to manage VIP cases and drive service improvements.

You will supervise complex cases, coach staff, monitor SLAs/KPIs, and contribute to business development while maintaining a focus on client satisfaction and data integrity.

Qualifications

• 5+ years of detailed and accurate Immigration advice
• Ability to supervise complex and VIP cases
• Proven leadership and people management experience
• Client programme support and contributing to business development
• Strong immigration expertise and stakeholder management skills

Responsibilities

• Oversee immigration casework and service delivery for VIP clients
• Lead and coach the team, ensuring performance against SLAs and KPIs
• Manage client escalations, invoices and RCAs within SLA
• Develop client relationships and opportunities for value-add services
• Collaborate with stakeholders to drive process improvements and revenue growth

Skills

Immigration expertise

Leadership

Client relationships

Stakeholder management

People management

Strategic advisory

Commercial awareness

Education

Graduate Diploma or equivalent

Job description

CIBT is seeking an experienced Manager based in Sydney to lead immigration service delivery, client relationships, and team performance. This hybrid role requires strong immigration expertise, strategic advisory capabilities, and a hands-on leadership style to manage VIP cases and drive service improvements.

You will supervise complex cases, coach staff, monitor SLAs/KPIs, and contribute to business development while maintaining a focus on client satisfaction and data integrity.