Senior IDR Specialist – Residential Property

Infinity Group; Sydney; Presencial; AUD 120.000 - 150.000; Tempo integral

Benefícios oferecidos por esta vaga

WFH 1 day/week post-probation

On-site role in Norwest/Wollongong NSW

Resumo da vaga

Infinity Group Coaching is seeking an Internal Dispute Resolution Specialist to join the IDR team. The role focuses on complex, high-impact disputes connected to residential property transactions, with bespoke resolution pathways and close collaboration with senior leaders.

You will independently assess disputes against IDR requirements, regulatory timeframes, and fairness standards, guiding decisions with strong judgement and accountability. This is a senior, on-site role based in NSW.

Qualificações

• 3-5+ years’ experience managing complex dispute resolution, complaints, or remediation matters.
• Experience within financial services, credit, property, or another regulated environment.
• Demonstrated exposure to Internal Dispute Resolution (IDR) frameworks and external dispute bodies such as AFCA.
• Strong written capability, including drafting submissions, recommendations, decision rationales, and formal documentation.
• Relevant tertiary qualifications (business, legal, law or similar), or equivalent professional experience.

Responsabilidades

• Manage end-to-end internal dispute and complaint matters, focusing on complex, high-impact cases.
• Independently assess disputes against IDR requirements, regulatory obligations, and fairness principles.
• Lead dispute resolution across residential property-related matters (pre- and post-settlement).
• Design bespoke resolution pathways in collaboration with senior leaders and stakeholders.
• Prepare high-quality written documentation including decision rationales and submissions.
• Oversee matters that may elevate to AFCA or require legal engagement.
• Maintain governance and regulatory timeframes in records.
• Contribute to the maturity of Infinity’s IDR framework.

Conhecimentos

Dispute resolution

AFCA experience

Regulatory knowledge

Written comms

Legal documents

Formação

Law degree or related

Descrição da vaga

Infinity Group Coaching is seeking an Internal Dispute Resolution Specialist to join the IDR team. The role focuses on complex, high-impact disputes connected to residential property transactions, with bespoke resolution pathways and close collaboration with senior leaders.

You will independently assess disputes against IDR requirements, regulatory timeframes, and fairness standards, guiding decisions with strong judgement and accountability. This is a senior, on-site role based in NSW.