Senior IDR Specialist - Property & AFCA

Infinity Group Coaching; Sydney; Presencial; AUD 120.000 - 160.000; Tempo integral

Resumo da vaga

Infinity Group Coaching is seeking an Internal Dispute Resolution Specialist to join our IDR team and enhance capacity to handle complex, high-impact disputes within a regulated environment.

You’ll assess disputes against IDR requirements, collaborate with senior leaders, and design bespoke resolution pathways for residential property matters from pre- to post-settlement, ensuring fairness and regulatory confidence. This is a senior role that values ownership, initiative, and meaningful impact.

Qualificações

• 3-5+ years managing complex dispute resolution or remediation matters.
• Experience in financial services, credit or property sectors.
• Exposure to IDR frameworks and AFCA.
• Strong written capability, including submissions and recommendations.
• Relevant tertiary qualifications or equivalent experience.

Responsabilidades

• Manage end-to-end internal dispute matters with focus on high-impact cases.
• Independently assess disputes against IDR requirements and regulatory obligations.
• Design bespoke resolution pathways in collaboration with senior leaders.
• Prepare high‑quality written documentation including decision rationales and legal documents.
• Oversee matters that may escalate to AFCA or require legal engagement.
• Maintain governance, record-keeping, and regulatory timeframes.
• Contribute to the maturity of Infinity’s IDR framework.

Conhecimentos

3-5+ years exp

Financial services exp

IDR/AFCA exposure

Strong writing

Tertiary quals in biz/LAW

Formação

Bachelor’s in business or law

Descrição da vaga

Infinity Group Coaching is seeking an Internal Dispute Resolution Specialist to join our IDR team and enhance capacity to handle complex, high-impact disputes within a regulated environment.

You’ll assess disputes against IDR requirements, collaborate with senior leaders, and design bespoke resolution pathways for residential property matters from pre- to post-settlement, ensuring fairness and regulatory confidence. This is a senior role that values ownership, initiative, and meaningful impact.