Senior IDR Specialist – Property & AFCA (On-site NSW)

Infinity Group Australia; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Infinity Group Coaching is seeking an Internal Dispute Resolution Specialist to strengthen our IDR team. You will handle high-impact residential property dispute matters with ownership, sound judgement, and regulatory confidence, collaborating with senior leaders and ensuring robust documentation and governance.

This senior role emphasizes bespoke resolution pathways, compliance with IDR standards, and strategic influence across Infinity Group’s dispute resolution framework nationwide.

Qualifications

• 3-5+ years’ experience managing complex dispute resolution or remediation matters.
• Experience in financial services, credit, property, or other regulated environments.
• Exposure to Internal Dispute Resolution (IDR) frameworks and AFCA.
• Strong written capability including drafting submissions and formal documentation.

Responsibilities

• Manage end-to-end internal dispute and complaint matters, focusing on complex, high-impact cases.
• Assess disputes against IDR requirements, regulatory obligations, and fairness principles.
• Design and execute bespoke resolution pathways with senior leaders and stakeholders.
• Prepare high-quality written documentation including rationales, recommendations and submissions.
• Oversee matters that may escalate to AFCA or require legal engagement.
• Maintain governance, record-keeping and regulatory timeframes.

Skills

IDR frameworks

AFCA experience

Regulatory knowledge

Written submissions

Education

Business degree

Legal degree

Job description

Infinity Group Coaching is seeking an Internal Dispute Resolution Specialist to strengthen our IDR team. You will handle high-impact residential property dispute matters with ownership, sound judgement, and regulatory confidence, collaborating with senior leaders and ensuring robust documentation and governance.

This senior role emphasizes bespoke resolution pathways, compliance with IDR standards, and strategic influence across Infinity Group’s dispute resolution framework nationwide.