Senior Housing Services Lead - Flexible Work

State Government of Victoria, Australia; Wangaratta; On-site; AUD 90,000 - 110,000; Full time

Job summary

The Senior Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and plays a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing.

Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and

Qualifications

• Client-facing role delivering housing services and supports.
• Experience coordinating tenancy and property management activities.
• Ability to coach, mentor and guide other housing staff.

Responsibilities

• Initiate and facilitate case conferences for clients and cross-department collaboration.
• Review and recommend strategies for early intervention for clients with challenges.
• Apply understanding of stakeholder relationships to improve housing outcomes.

Skills

Case conferences

Risk assessment

Stakeholder collaboration

Coaching staff

Job description

The Senior Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and plays a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing.

Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and