Senior Housing Services Lead - Field & Compliance

Department of Housing & Public Works QLD; Caboolture; On-site; AUD 90,000 - 110,000; Full time

Job summary

Department of Housing & Public Works QLD - Caboolture QLD is seeking a Team Leader within Housing and Homelessness Services. You will supervise Housing Officers delivering front counter, telephone, and outreach services to clients and manage complex social housing applications.

Field work is a regular requirement; you will lead risk management and safety practices, coordinate property assessments, and support portfolio renewal plans.

Qualifications

• Leadership and people management experience in public service or housing settings.
• Ability to manage complex housing programs and assess needs.
• Strong stakeholder engagement and complaint resolution skills.

Responsibilities

• Supervise Housing Officers delivering services at front counter, by phone, and in outreach engagements.
• Approve and oversee social housing applications and transfers; ensure quality assessments.
• Represent the department in tribunals and manage formal complaints and resolutions.
• Monitor performance, workload, and reporting; address operational issues.

Skills

Leadership

People management

Stakeholder engagement

Risk management

Job description

Department of Housing & Public Works QLD - Caboolture QLD is seeking a Team Leader within Housing and Homelessness Services. You will supervise Housing Officers delivering front counter, telephone, and outreach services to clients and manage complex social housing applications.

Field work is a regular requirement; you will lead risk management and safety practices, coordinate property assessments, and support portfolio renewal plans.