Senior Functional Analyst - CRM, Program Delivery

Department of Health; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

Department of Health in Melbourne is seeking a Senior Functional Analyst - CRM, Program Delivery. You will define business problems, identify efficiency gains, and translate them into actionable system designs.

The role involves gathering requirements, assessing alignment with products, and advising on functional specifications to deliver high-quality outcomes for the Victorian health system.

Qualifications

• A relevant IT related degree or qualification will be highly advantageous.
• Certification in PRINCE 2 or other project management methodology is highly desirable.
• Agile project experience will be advantageous.
• Previous experience as a Senior Functional Analyst working on ICT projects.

Responsibilities

• Gather and analyse business requirements and assess alignment with existing products.
• Provide expert advice on functional specifications.
• Document user stories and both functional and non-functional requirements.
• Design system solutions that leverage technology to deliver high-quality outcomes.

Skills

IT degree

PRINCE2

Agile

ICT projects

Education

IT-related degree

Job description

Senior Functional Analyst - CRM, Program Delivery

The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We're focused on
supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with
communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and
wellbeing treatment or accelerating medical research. It's all part of the way we partner with the community to help every individual lead a healthy life.

About the role:

The Senior Functional Analyst supports the Communities and Families Portfolio, working collaboratively within a small team to implement a range of solutions and initiatives. The role is central to defining business problems, identifying opportunities for efficiency gains or enhanced customer service, and translating these into actionable system designs.

Key responsibilities include gathering and analysing business requirements, assessing alignment with existing products, and providing expert advice on functional specifications. The analyst documents user stories and both functional and non-functional requirements in line with established standards, and designs system solutions that leverage technology to deliver high-quality outcomes.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

• A relevant IT related degree or qualification will be highly advantageous to this role.
• Certification in PRINCE 2 or other project management methodology is highly desirable.
• Agile project experience will be advantageous.
• Previous experience as a Senior Functional Analyst working on successful ICT projects including large software application development implementations.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enablingVictorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at*********@health.vic.gov.au. For more information on our commitment to inclusion and diversity seeinclusion and diversity at the Department of Health.

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in line with our Privacy Policy.