Senior Functional Analyst - CRM, Program Delivery

Department of Health Victoria; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

Diversity and inclusion focus

Job summary

The Department of Health Victoria is seeking a Senior Functional Analyst to support the Communities and Families Portfolio in Melbourne. You will help define business problems, translate requirements into functional designs, and contribute to CRM and ICT project delivery.

Responsibilities include gathering and analysing business needs, assessing alignment with existing products, documenting user stories, and creating functional and non-functional specifications to enable high-quality outcomes

Qualifications

• Experience gathering and analysing business requirements.
• Experience documenting user stories and specifications.
• Strong understanding of CRM/ICT project delivery.

Responsibilities

• Gather and analyse business requirements and translate them into functional specifications.
• Assess alignment with existing products and design system solutions.
• Document user stories and both functional and non-functional requirements.

Skills

Analytical skills

Stakeholder collaboration

Agile project experience

Education

IT-related degree or qualification

PRINCE2 certification

Job description

Senior Functional Analyst - CRM, Program Delivery

Department of Health Victoria – Melbourne VIC

The Senior Functional Analyst supports the Communities and Families Portfolio, working collaboratively within a small team to implement a range of solutions and initiatives. The role is central to defining business problems, identifying opportunities for efficiency gains or enhanced customer service, and translating these into actionable system designs.

Key responsibilities include gathering and analysing business requirements, assessing alignment with existing products, and providing expert advice on functional specifications. The analyst documents user stories and both functional and non-functional requirements in line with established standards, and designs system solutions that leverage technology to deliver high-quality outcomes.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

• A relevant IT related degree or qualification will be highly advantageous to this role.
• Certification in PRINCE 2 or other project management methodology is highly desirable.
• Agile project experience will be advantageous.
• Previous experience as a Senior Functional Analyst working on successful ICT projects including large software application development implementations.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enablingVictorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at*********@health.vic.gov.au. For more information on our commitment to inclusion and diversity seeinclusion and diversity at the Department of Health.

If you have any queries in relation to participation in recruitment processes at Health, or experience any issues in applying, please feel free to email ***************@health.vic.gov.au. Please note that unsolicited applications from third parties cannot be accepted. If you have questions regarding the role, please message the contact person listed on the advertisement directly.

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