Senior Fixed Operations Leader: Service, Parts & Workshop

EV Retail International; Sydney; On-site; AUD 170,000 - 210,000; Full time

Job summary

EV Retail International in Sydney is seeking a senior leader to own Fixed Operations, spanning Service, Parts, Workshop Operations and Customer Experience. You will build a high-performing operation that delivers outstanding customer experiences, strong financial performance, effective processes and long-term customer retention.

This role requires deep knowledge of automotive service and parts operations, a proven ability to manage budgets and KPIs, and a track record of developing

Qualifications

• Previous experience in a Fixed Operations Manager or senior Aftersales role.
• Strong knowledge of automotive Service, Parts and Workshop operations.
• Proven track record in managing budgets, forecasts and KPIs.

Responsibilities

• Lead the day-to-day performance of Service, Parts and Workshop operations
• Drive revenue, gross profit, productivity and profitability
• Develop and manage departmental budgets, forecasts and performance targets
• Monitor and improve key Fixed Operations KPIs, including labour utilisation, productivity and customer retention
• Build a strong service culture focused on delivering an exceptional end-to-end customer experience
• Lead, coach and develop Service Advisors, Technicians, Parts and support teams
• Ensure appropriate staffing, workflow and capacity to meet business requirements
• Improve workshop processes, vehicle throughput and repair turnaround times
• Develop strategies to grow customer-pay service, parts and accessory revenue
• Maximise customer retention and repeat servicing opportunities

Skills

Leadership

Operations management

Service & Parts operations

Stakeholder management

Revolution system knowledge

Tools

Revolution

Job description

EV Retail International in Sydney is seeking a senior leader to own Fixed Operations, spanning Service, Parts, Workshop Operations and Customer Experience. You will build a high-performing operation that delivers outstanding customer experiences, strong financial performance, effective processes and long-term customer retention.

This role requires deep knowledge of automotive service and parts operations, a proven ability to manage budgets and KPIs, and a track record of developing