Senior Field Technician Sydney Metro

NBN Co; Sydney; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Parental leave—18 weeks

Health insurance discounts

Device allowance

Salary sacrifice options

Inclusive work culture

Résumé du poste

nbn is seeking a Senior Field Technician based in the Sydney Metro area to join our Field Services team. You will work across the network and in customers’ homes and businesses, delivering end-to-end service from installation to maintenance with a focus on quality and customer satisfaction.

You will operate across both service and network operations, collaborating with a support-focused team, and participate in a rotating night shift roster as required to keep Australia connected.

Qualifications

• Experience across HFC network, inside and outside plant activities.
• Current and clean Australian Driver's Licence.
• Willingness to participate in a rotating night shift roster.
• Strong customer service and communication skills.

Responsabilités

• Install, repair and maintain network services for homes and businesses.
• Deliver end-to-end service across Service and Network operations to customers.
• Collaborate with a team to ensure timely, high-quality outcomes and customer satisfaction.
• Work autonomously with integrity and pace in a dynamic field environment.

Formation

ACMA licence

Certificate III/IV in Telecommunications

Description du poste

Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day.

As a Senior Field Technician, you’ll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers’ faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future.

We are looking for candidates based in Sydney Metro area.

A bit about your role

As part of a Field Services team, you'll enjoy a diverse and dynamic work environment where no two days are the same. This hybrid role spans across both Service and Network operations, offering a broad range of work across our network infrastructure as well as within our customers' homes and businesses. You'll play a key role in delivering timely, high-quality outcomes while providing an exceptional customer experience.

In your day to day work you’ll be the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation. From installation to repair and maintenance, you’ll see the impact of your work in real time with every satisfied customer. You’ll collaborate with a supportive and inclusive team, with opportunities for coaching, mentorship and career progression at every step.

*Successful candidates must be willing and able to participate in a rotating night shift roster.

A bit about you

To thrive in this role, you'll be an autonomous and motivated self-starter with extensive experience working across the HFC network, including both inside and outside plant activities. As a Senior Field Technician, you'll also have experience in fibre network assurance, fault finding, and installations. You'll have an appetite for embracing a complex industry while continuing to learn and develop on the job. Ideal candidates will hold an ACMA licence, preferably supported by a Certificate III or Certificate IV in Telecommunications, and will draw on their dedication, drive, and customer service skills to deliver service with integrity and solutions with a smile every day

What you’ll put in:

• Current and clean Australian Driver's Licence
• PMUS/HFC Inside and Outside Plant experience, including amp swaps/upgrades, fault finding, and noise chasing
• Availability to work required hours within the 7am-7pm timeslot and travel to work locations across the Sydney metropolitan area as required
• Be able to participate in a rotating night shift roster.
• Confidence to act with autonomy, integrity, and pace under pressure
• Strong communication skills, both written and verbal
• Approachable and caring attitude to customer service
• Passion for problem-solving
• Comfortability working to tight deadlines
• An appetite for challenge

What you’ll get out:

• 18 weeks of paid parental leave
• Access to great lifestyle savings through our partners including health insurance, car rental, novated leasing, product discounts and the option to salary sacrifice Qantas Club Membership
• Device allowance or mobile device
• Options for salary sacrificing
• An inclusive work culture that priorities balance and wellbeing
• A dedicated and caring team of subject matter experts to train and support you

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.