Senior Executive Housekeeper | Lead Hotel Operations

Ozone Hospitality Services; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Novotel Sydney International Airport is seeking an experienced Executive Housekeeper to lead the housekeeping department, ensuring consistently high standards of cleanliness, presentation, service and guest experience.

This leadership-focused role manages the day-to-day operation, supports and develops the team, and maintains operational standards to keep the department running efficiently. You will stay connected to the operation, stepping in during peak periods to uphold service excellence.

Qualifications

• 3-5 years' housekeeping or hotel housekeeping experience, including supervisory or management experience.
• Strong knowledge of hotel housekeeping standards, procedures and operations.
• Proven experience leading, motivating and developing a housekeeping team.
• Strong organisational and time-management skills.
• Knowledge of workplace health and safety requirements.

Responsibilities

• Lead, supervise and support the housekeeping team, including scheduling, training, coaching and performance management.
• Oversee the daily operation of the housekeeping department and ensure work is completed efficiently and to company standards.
• Maintain and continuously improve standards of cleanliness, presentation, hygiene and guest service.
• Conduct regular inspections of guest rooms, public areas and back-of-house areas.
• Manage staffing levels, rosters and departmental resources to meet operational requirements.
• Respond to and resolve housekeeping-related guest concerns professionally and promptly.
• Maintain accurate housekeeping records, room status updates and maintenance requests.
• Monitor guest feedback and identify opportunities to improve service and operational standards.
• Support management with departmental reporting, budgeting and continuous improvement initiatives.
• Assist with operational housekeeping duties when required to support the team and maintain service standards.

Skills

Leadership

Housekeeping

Staff training

Guest service

Scheduling

Job description

Novotel Sydney International Airport is seeking an experienced Executive Housekeeper to lead the housekeeping department, ensuring consistently high standards of cleanliness, presentation, service and guest experience.

This leadership-focused role manages the day-to-day operation, supports and develops the team, and maintains operational standards to keep the department running efficiently. You will stay connected to the operation, stepping in during peak periods to uphold service excellence.