Senior Events & Activations Lead

Zoos Victoria; Melbourne; On-site; AUD 105,000 - 128,000; Full time

Job summary

Zoos Victoria is seeking an experienced Event and Activations Team Leader to lead the development and delivery of engaging onsite events, activations and visitor experiences that boost visitor satisfaction while driving onsite revenue across Healesville Sanctuary, Melbourne Zoo, Werribee Open Range Zoo and Kyabram Fauna Park.

You will collaborate with onsite operations, Life Sciences, Visitor Growth, digital data teams and external partners to create innovative programs that align with Zoos

Qualifications

• Demonstrated experience in the successful leadership and management of a similar department/ function including developing operational plans and leading operational staff
• Experience in overseeing complex project delivery and ensuring that project outcomes are achieved through collaboration
• A well-developed network, together with a proven ability to communicate effectively with a wide range of individuals and organisations
• Communication and interpersonal skills in developing and maintaining harmonious productive relationships
• Planning skills to deal with time frames and realistic customer expectations
• Proven ability to prioritise, implement and complete scheduled work requests and to manage multiple tasks and priorities
• Knowledge, experience and open support of OH&S procedures and workplace safety
• Working with Children Check (Employee)
• First Aid Certificate (Or willingness to be trained in First Aid)

Responsibilities

• Lead the planning, coordination and delivery of engaging onsite events, activations, programs, overnight experiences and commercial products that enhance the visitor experience and drive revenue
• Develop and implement innovative event and experience opportunities, working closely with internal teams and external partners to achieve strong commercial, engagement and conservation outcomes
• Support product strategy, pricing, promotion and performance monitoring to maximise attendance, visitor spend and guest satisfaction
• Manage the successful delivery of VIP experiences, special events, after-hours functions and tourism experiences, ensuring exceptional customer service and operational excellence
• Build and maintain strong relationships with suppliers, contractors and stakeholders to deliver high-quality events and experiences
• Coordinate event logistics, staff resources, training and communications to ensure seamless execution across the site
• Lead, coach and support team members, managing rostering, workforce planning and day-to-day operational requirements
• Champion a positive workplace culture aligned with Zoos Victoria's values, fostering collaboration, inclusion, accountability and continuous improvement
• Use data, insights and visitor feedback to evaluate performance, identify opportunities and continuously improve programs, processes and commercial outcomes
• Promote and maintain a strong safety culture, ensuring compliance with workplace health and safety requirements and proactive risk management practices

Job description

Zoos Victoria is seeking an experienced Event and Activations Team Leader to lead the development and delivery of engaging onsite events, activations and visitor experiences that boost visitor satisfaction while driving onsite revenue across Healesville Sanctuary, Melbourne Zoo, Werribee Open Range Zoo and Kyabram Fauna Park.

You will collaborate with onsite operations, Life Sciences, Visitor Growth, digital data teams and external partners to create innovative programs that align with Zoos