Senior EUC & Telephony Engineer

Hastings Deering (Australia) Ltd; City of Brisbane; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working hours

Work from home 1 day per week

Job summary

Hastings Deering (Australia) Ltd in Brisbane دعوت an experienced Senior EUC & Telephony Engineer to join our IT Infrastructure & Platforms team based in Archerfield on a permanent, full-time basis. You will lead optimization, support and continuous improvement of modern workplace technologies.

Reporting to the Modern Workplace Technology Manager, you will provide senior technical leadership across endpoint, telephony, and collaboration platforms, ensuring secure, reliable, and high-performing

Qualifications

• Experience in End User Computing, Modern Workplace, or a similar technical engineering role.
• Strong experience with Microsoft Intune and endpoint management.
• Experience supporting enterprise telephony and unified communications (Teams Telephony, Webex).
• Strong troubleshooting and root cause analysis skills.
• Experience documenting standards and operational support practices.
• Experience working with vendors and managing SLAs/KPIs.

Responsibilities

• Manage, optimise, and enhance Microsoft Intune and end-user technologies for a secure, seamless user experience.
• Support and maintain enterprise telephony and collaboration platforms, including Teams Telephony and Webex.
• Provide senior Level 3 support and lead resolution of complex incidents and platform issues.
• Monitor performance, compliance, availability, and reliability; implement proactive improvements.
• Drive automation, standardisation, and continuous improvement across end-user services.
• Develop and maintain technical documentation and operational procedures.
• Contribute expertise to device modernisation, platform upgrades, and BAU transitions.
• Partner with stakeholders, vendors, and service providers to deliver high-quality technology services.

Skills

End User Computing

Modern Workplace

Microsoft Intune

Endpoint management

Microsoft Teams Telephony

Cisco Webex

Troubleshooting

Documentation

Vendor management

Customer service

Education

Relevant IT qualifications

Microsoft certifications

Job description

Company : Hastings Deering (Australia) Ltd Senior EUC & Telephony Engineer Take your next step with Sime Industrial – where our people build something BIGGER.

We are seeking an experienced Senior EUC & Telephony Engineer to join our IT Infrastructure & Platforms team based in Archerfield on a permanent, full-time basis.

Reporting to the Modern Workplace Technology Manager, you will play a key role in leading the optimisation, support, and continuous improvement of Sime Industrial's modern workplace technologies.

As a senior technical specialist, you'll provide technical leadership across endpoint, telephony, and collaboration platforms, ensuring secure, reliable, and high-performing services that enable our people to do their best work.

You'll also contribute to platform standards, documentation, operational excellence, and the successful transition of projects into business-as-usual support.

What you'll be doing

• Manage, optimise, and enhance Microsoft Intune, endpoint management, and modern workplace technologies to deliver a secure and seamless user experience.
• Support and maintain enterprise telephony and collaboration platforms, including Microsoft Teams Telephony, Cisco Webex, and associated communications technologies.
• Provide senior technical leadership and Level 3 support, leading the resolution of complex incidents, problems, and platform issues.
• Monitor platform performance, compliance, availability, and reliability while implementing proactive improvements and preventative measures.
• Drive automation, standardisation, and continuous improvement initiatives across end-user and workplace technology services.
• Develop and maintain technical documentation, operational procedures, and platform standards to support consistent service delivery.
• Contribute technical expertise to projects including device modernisation, platform upgrades, workplace transformation initiatives, and the successful transition of solutions into BAU support.
• Partner with stakeholders, vendors, and service providers to deliver high-quality technology services and outcomes.

What you'll need

• Demonstrated experience in End User Computing, Modern Workplace, or a similar technical engineering role.
• Strong experience with Microsoft Intune, endpoint management, and modern workplace technologies.
• Experience supporting enterprise telephony and unified communications platforms, including Microsoft Teams Telephony and Cisco Webex.
• Strong troubleshooting, problem-solving, and root cause analysis skills.
• Experience developing technical documentation, standards, and operational support practices.
• Experience working with vendors and managing services against SLAs and KPIs.
• A passion for customer service, continuous improvement, and modern workplace technologies.
• Relevant IT qualifications and Microsoft certifications will be highly regarded.

Who are we and why work with us?

Sime is a partner of choice for some of the world's best brands in the Industrial and Motors sectors including Hastings Deering, TerraCat, BMW and Porsche.

With operations in 17 countries and territories and a strong footprint in Asia Pacific, we continue to grow, delivering sustainable value to our stakeholders through operational excellence, high-performance standards and good corporate governance.

When you join our team at Sime Industrial, you'll benefit from:

• Flexibility & Work-Life Balance – We prioritise your wellbeing with flexible working hours and the option to work from home one day per week.
• Innovation & Improvement – We drive continuous improvement through dedicated initiatives, foster inclusivity with gender and culture work groups and embrace technological advancements to stay at the forefront of our industry.
• Health & Wellbeing Support – Dedicated programs and resources to support your physical, mental, and financial health, including our Employee Assistance Program, free health checks, and discounted private health insurance.
• Team & Culture – Join a collaborative team where connection matters, with regular team lunches, BBQs, and social activities that create a positive and engaging workplace.

Sime Industrial follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.

Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance.

Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.