Technical Account Manager

Stripe; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Stripe is seeking a Technical Account Manager to partner with its largest customers, delivering strategic guidance and operational improvements. You will own cross-functional engagements, lead meetings, and develop long-term relationships to maximize product adoption and global growth.

The role requires strong English communication, API fluency, and the ability to translate complex technical concepts into actionable solutions for enterprise clients in the payments space.

Qualifications

• Minimum 3 years in enterprise-level client-facing work.
• Strong product sense and a drive to solve difficult, user-related problems.
• Strong written and verbal communication skills in English.
• Ability to lead complex integration conversations in a highly consultative and proactive manner.
• Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers.
• Familiarity with SQL and the ability to build basic queries and modify more complex ones.
• Strong technical troubleshooting skills and comfort interfacing with technical teams.
• A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization.

Responsibilities

• Provide a Gold Standard Experience to assigned accounts' key stakeholders.
• Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams.
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products.
• Work cross-functionally to provide and implement operational solutions on subjects from fraud to product adoption and global expansion.
• Collaborate with Customer Success and other user-facing teams to support users on Stripe.
• Lead user-facing meetings both in person and via video chat.
• Contribute to the ongoing design of this support offering.
• Create user-facing content for long-term solutions.

Skills

Enterprise client-facing

Product sense

English communication

API concepts

SQL queries

Troubleshooting

Client relations

Postman

Python

Webhooks

ETL

Payments industry

Project management

Tools

Postman

Xcode

Python

Webhooks

ETL

Job description

Who we are

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you'll do

Responsibilities

• Provide a Gold Standard Experience to your assigned accounts' key stakeholders
• Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion
• Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe
• Lead user-facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long-term solutions

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Minimum 3 years of experience in enterprise-level client-facing work
• Strong product sense and a drive to solve difficult, user-related problems
• Strong written and verbal communication skills in English
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers
• Familiarity with SQL and the ability to build basic queries and modify more complex ones
• Strong technical troubleshooting skills and comfort interfacing with technical teams
• A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Preferred qualifications

• An operations-savvy mindset, with the ability to identify and eliminate process friction while continuing to build scalable processes
• Experience in small-to-medium-scale project management
• Strong organizational skills and self-starting mindset
• Experience with tools like Postman, Xcode, Python, Webhooks, and ETL
• Experience in the payments industry