Senior Enterprise Salesforce CRM Transformation Leader

Infosys Consulting; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Infosys Consulting is seeking a highly experienced Principal Consultant - Salesforce CRM to lead large-scale CRM transformation programs and provide strategic advisory services to enterprise clients. The role requires a seasoned consulting professional with expertise in Salesforce solutions, stakeholder management, and business transformation.

You will drive discovery workshops, CRM roadmap development, and end-to-end delivery across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud,

Qualifications

• 12+ years of consulting and CRM transformation experience.
• Strong expertise in Salesforce platform capabilities and enterprise CRM solutions.
• Proven experience leading large-scale Salesforce implementations and transformation programs.
• Exceptional stakeholder management and executive communication skills.
• Experience in Consulting, Professional Services, or Digital Transformation environments.

Responsibilities

• Lead Salesforce CRM strategy, solution design, and transformation initiatives for enterprise clients.
• Act as a trusted advisor to C-level executives and senior business stakeholders.
• Drive discovery workshops, business process transformation, and CRM roadmap development.
• Provide leadership across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and related platforms.
• Manage end-to-end delivery of Salesforce programs, ensuring alignment with business objectives.
• Collaborate with cross-functional teams including business, technology, architecture, and delivery stakeholders.
• Support business development activities, client proposals, and pre-sales engagements.

Skills

Salesforce CRM

Stakeholder management

Business transformation

Executive communication

Program delivery

Pre-sales

Leadership

Tools

Salesforce Platform

Job description

Infosys Consulting is seeking a highly experienced Principal Consultant - Salesforce CRM to lead large-scale CRM transformation programs and provide strategic advisory services to enterprise clients. The role requires a seasoned consulting professional with expertise in Salesforce solutions, stakeholder management, and business transformation.

You will drive discovery workshops, CRM roadmap development, and end-to-end delivery across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud,