Hybrid Security‑Focused Customer Success Engineer

ExtraHop; Canberra; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Health, Dental, and Vision Benefits

Hybrid/Remote work model

Educational reimbursement

401k match

Job summary

ExtraHop seeks a highly motivated Customer Success professional to help customers achieve complete visibility and proactive security using our NDR technology. You will drive renewals, identify growth opportunities, and educate customers across remote and in-person settings while coordinating with Sales, Marketing, Product, and Support.

The role emphasizes onboarding, health assessment, and adoption driving initiatives in a fast-growing security-focused environment. Travel may be required.

Qualifications

• Four-year college degree in a technical field such as MIS/IT.
• Experience with Salesforce CRM or similar.
• Strong communication and multitasking abilities.

Responsibilities

• Analyze customer requirements and promote the highest value application of ExtraHop in the customer's business environment.
• Secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services.
• Engage end-users to provide targeted assistance and enablement - both FTF and remote customers.
• Assist in assessing customer needs and coordinate high-value services such as Professional Services and advanced training.
• Lead and facilitate the onboarding and introduction to ExtraHop for new customers.
• Assess and document customer health and maturity levels to improve engagement strategy.
• Collaborate with cross-functional teams to align customer goals with technical execution.
• Champion customer needs for product enhancements with development teams.

Skills

Networking basics

TCP/IP

Security operations

Excel

Salesforce CRM

Education

Bachelor's degree in MIS or IT

Tools

Salesforce

Excel

Job description

ExtraHop seeks a highly motivated Customer Success professional to help customers achieve complete visibility and proactive security using our NDR technology. You will drive renewals, identify growth opportunities, and educate customers across remote and in-person settings while coordinating with Sales, Marketing, Product, and Support.

The role emphasizes onboarding, health assessment, and adoption driving initiatives in a fast-growing security-focused environment. Travel may be required.