Senior Enquiry Officer

NSW Early Learning Commission; Parramatta; Híbrido; AUD 103 000 - 114 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working arrangements

35 hour working week

Competitive remuneration and superann.

Salary sacrificing

Annual leave loading

Flex Leave entitlements

Career progression across the ELC

Resumo da oferta

NSW Early Learning Commission in Parramatta is seeking a Senior Enquiry Officer to provide accurate responses to complex enquiries from ECEC service providers and stakeholders. You will be the first point of contact, delivering high-quality information via phone, email and written communication, while supporting a team to maintain service standards.

The role requires a strong customer-focused approach in a fast-paced environment, with emphasis on understanding relevant legislation and policies

Qualificações

• Current and valid Working with Children Check (WWCC) clearance for paid employment.
• Demonstrated understanding of the value of early childhood education and care.

Responsabilidades

• Serve as the first point of contact for ECEC service providers and stakeholders via written, telephone and email responses to complex enquiries.
• Support other Enquiries Officers to deliver consistent, high-quality advice and customer service.
• Ensure accuracy and timeliness in responses and information provided.

Conhecimentos

WWCC clearance

Customer service

Enquiries handling

Regulatory interpretation

Descrição da oferta de emprego

Who we are

The NSW Early Learning Commission (Commission), established as the independent regulator for early childhood education and care (ECEC) in New South Wales on 1 December 2025, is responsible for regulating more than 6,000 ECEC services across the state. Our role is to ensure services meet high standards of safety, quality, and compliance through ongoing assessment, monitoring and enforcement. The Commission places children at the centre of all decision-making, working to ensure they are safe, respected, and supported to thrive in high‑quality early learning environments that promote their development, wellbeing, and lifelong learning. It also drives continuous improvement across the sector through evidence‑informed regulation and reform to strengthen community confidence in ECEC services. The Commission respects and values Aboriginal and Torres Strait Islander peoples as the First Peoples of Australia.

• Temporary full‑time opportunity until 13 February 2028
• Located in Parramatta with 3 days office attendance and offering flexible working arrangements
• Salary ranges from $102,936 to $113,579 p.a. plus superannuation and annual leave loading

About the role

As the Senior Enquiry Officer, you will play an important role in supporting positive, safe and high‑quality Early Childhood Education Care (ECEC) outcomes for children. As the first point of contact for ECEC service providers and other stakeholders, you will provide accurate and timely written, telephone and email responses to a range of complex enquiries, you will also support other Enquiries Officers to deliver consistent, high‑quality advice and customer service.

About you

To be successful in this role, you will demonstrate a strong customer focused approach to service delivery, with the ability to thrive in a fast‑paced and high‑volume environment, while maintaining accuracy and attention to detail.

• Exceptional organisational and time management skills, with the ability to manage competing priorities and ensure sensitive matters are addressed in a timely manner
• Excellent written and verbal communication skills, with the ability to provide clear, accurate and consistence advice and information
• Ability to interpret and apply complex legislation, regulations and policies, and communicate information effectively
• Strong problem‑solving skills and sound judgment, with ability to assess issues, identify appropriate solutions and elevate matters

Applicants must declare any investigations they have been subject to as an ECEC employee or Responsible Person, and any personal or professional conflicts of interest with current or former NSW Early Learning Commission employees, approved providers or ECEC services.

Essential requirements of the role

• Current and valid Working with Children Check (WWCC) Clearance for paid employment.
• Demonstrated understanding of and committed to the value of early childhood education and care.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive remuneration, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Health & Wellbeing and Employee Assistance Programs.
• Opportunities for career progression and mobility across the Early Learning Commission to support your career growth

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this process for ongoing and temporary opportunities in the same or similar roles. The pool will consist of applicants assessed as suitable, who may be considered for temporary, term or ongoing positions over the next 18 months.

Closing date Friday 30 October 2026 at 11:59pm.

For role enquiries please contact Abdul Elayoubi, Information & Enquiries Coordinator via [e-mail]. For recruitment process enquiries please contact Recruitment Advisor Jenny Ngyuen via [e-mail].

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Successful candidates will be required to undertake pre‑employment screening for this role which includes a National Criminal History Check. This is a child‑related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.