Senior Engineer

PM-Partners group; Sydney; On-site; AUD 166,000 - 203,000; Full time

Job summary

PM-Partners group is seeking a Senior Engineer to support delivery and continuous optimisation of its contact centre technology environment in Sydney or Melbourne. You will focus on Verint and Avaya platforms, ensuring reliable, scalable solutions that boost customer experience and efficiency.

You will collaborate with technology teams, business stakeholders and vendors to engineer integrations, troubleshoot complex issues and contribute to platform upgrades and documentation.

Qualifications

• Senior engineer with experience in a complex enterprise environment.
• Hands-on Verint and Avaya expertise.
• Experience in integration and troubleshooting of contact centres.

Responsibilities

• Engineer, configure and enhance contact centre technology across Verint and Avaya platforms.
• Support integration of contact centre applications with enterprise systems and supporting technologies.
• Troubleshoot complex technical issues, perform root-cause analysis and implement resolutions.
• Contribute to platform upgrades, technical changes and service improvements.
• Collaborate with architecture, infrastructure, application and operations teams to deliver robust solutions.
• Ensure solutions meet enterprise standards, security requirements and resilience expectations.
• Translate requirements with business stakeholders and vendors into practical engineering outcomes.
• Support technical documentation and knowledge sharing across the contact centre environment.

Skills

Verint

Avaya

Troubleshooting

Stakeholder comms

Job description

Contract Details

Rate: $1,000 per day + super
Location: Sydney or Melbourne
Engagement: Contract
Organisation: Leading Australian bank

A leading Australian bank is seeking an experienced Senior Engineer to support the delivery, enhancement and ongoing optimisation of its contact centre technology environment. This role will focus on platforms including Verint and Avaya, ensuring reliable, scalable and high-performing solutions that support customer experience and operational efficiency.

Working closely with technology teams, business stakeholders and vendors, you will contribute to the engineering, integration and continuous improvement of critical contact centre systems within a complex banking environment.

Key Responsibilities

• Engineer, configure and enhance contact centre technology solutions across Verint and Avaya platforms.
• Support the integration of contact centre applications with enterprise systems and supporting technologies.
• Troubleshoot complex technical issues, conduct root-cause analysis and implement effective resolutions.
• Contribute to platform upgrades, technical changes, system enhancements and ongoing service improvements.
• Collaborate with architecture, infrastructure, application and operations teams to deliver robust technical solutions.
• Ensure solutions align with enterprise technology standards, security requirements and operational resilience expectations.
• Work with business stakeholders and vendors to translate requirements into practical engineering outcomes.
• Support technical documentation, knowledge sharing and continuous improvement across the contact centre environment.

Skills and Experience

• Demonstrated experience in a Senior Engineer or similar technical engineering role within a complex enterprise environment.
• Strong hands‑on experience with Verint and Avaya contact centre technologies.
• Experience supporting, configuring, integrating and troubleshooting contact centre platforms.
• Understanding of contact centre architecture, telephony, voice infrastructure and associated enterprise integrations.
• Experience working across large-scale, business‑critical technology environments, ideally within financial services or banking.
• Strong analytical and problem‑solving skills, with the ability to resolve complex technical issues.
• Excellent stakeholder engagement and communication skills, with the ability to work across technical and business teams.
• A proactive approach to engineering quality, platform stability and continuous improvement.

What we can offer you!

Culture: A fun, fast paced, collaborative delivery environment
People: A group of talented, experienced, and dedicated Consultants to work by your side with a dedicated Relationship Manager
Passion: Ability to band together when under pressure to deliver first class results to clients
Transparency: Open door policy
Professional Development: On the job development and access to certifications in our Training practice
Care and Support: On‑going support and advice from experienced PM-Partners Consultants
Knowledge: Access to PM-Partners Delivery and Advisory practices