Senior Contact Centre Transformation Engineer

Peoplebank; Sydney; Hybrid; AUD 190,000 - 260,000; Full time

Job summary

Peoplebank seeks a skilled Contact Centre Engineer for a hands-on, end-to-end upgrade project in a large enterprise. The role focuses on planning, design, testing and deployment of platform enhancements, with collaboration across infrastructure, network and operations teams.

Based in Sydney (3 days onsite / 2 days remote) on a 12-month contract with extensions, the position offers a dynamic, high-impact environment and opportunities to lead complex migrations and optimisations for critical

Qualifications

• Experience designing, implementing and supporting enterprise contact centre environments.
• Proven experience delivering large-scale contact centre upgrades, migrations or transformations.
• Strong understanding of contact centre architecture, telephony technologies and customer engagement platforms.
• Experience integrating contact centre platforms with CRM systems, analytics and workforce management.

Responsibilities

• Lead end-to-end contact centre platform upgrades and transformation initiatives.
• Own the complete project lifecycle from planning to production deployment.
• Design and implement scalable and resilient contact centre solutions.
• Develop upgrade, migration and rollback strategies to minimise risk.
• Configure call routing, IVR integrations and agent desktop setups.
• Collaborate with infrastructure, network and operations teams.

Skills

Enterprise contact centres

Migration projects

Telephony technologies

CRM integration

Stakeholder management

Technical leadership

Job description

Peoplebank seeks a skilled Contact Centre Engineer for a hands-on, end-to-end upgrade project in a large enterprise. The role focuses on planning, design, testing and deployment of platform enhancements, with collaboration across infrastructure, network and operations teams.

Based in Sydney (3 days onsite / 2 days remote) on a 12-month contract with extensions, the position offers a dynamic, high-impact environment and opportunities to lead complex migrations and optimisations for critical