Senior Engineer

New Era Technology; Mackay Regional; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Lunches and snacks provided

Comprehensive Employer Assistance Plan

Referral bonus

Internal training & career growth

Job summary

New Era Technology, LLP, Brisbane-based Senior Engineer role focused on supporting, maintaining, and enhancing client IT environments. You’ll provide advanced technical support, troubleshoot complex infrastructure and network issues, and lead IT projects.

You’ll mentor junior engineers, collaborate with clients to translate business needs into technical solutions, and contribute to pre-sales activities while maintaining up-to-date documentation and proactive maintenance.

Qualifications

• 5+ years of experience in Systems Engineering, Infrastructure, or a similar role.
• ITIL certification or experience working within ITIL-based service environments.
• Bachelor’s degree in computer science, engineering, or a related field.
• Strong experience in System Architecture Design.
• Extensive experience with Cloud Platforms (Azure, AWS, and/or GCP).
• Strong knowledge of Security Technologies, including Firewalls, VPNs, and Identity Management.

Responsibilities

• Provide remote and onsite technical support across client infrastructure, systems, and network environments.
• Troubleshoot and resolve complex hardware, software, server, and network issues.
• Lead the implementation of infrastructure projects, upgrades, and system improvements.
• Act as an escalation point for technical issues and mentor junior engineers.
• Work closely with clients to understand business requirements and recommend suitable technology solutions.
• Prepare technical documentation, solution designs, implementation plans, and project deliverables.
• Support solution design, architecture, and technical pre-sales activities, including proposals and tenders.
• Collaborate with vendors and internal teams to ensure successful project delivery and issue resolution.
• Maintain system performance through monitoring, proactive maintenance, and process automation.
• Keep technical documentation accurate and up to date while continuously expanding technical expertise across supported technologies.

Skills

ITIL Certification

Cloud Platforms

Network Configuration

Virtualization

PowerShell

Python

Strong Communication

Leadership & Mentoring

Education

Bachelor’s degree in CS/Engineering

Tools

Azure

AWS

GCP

VMware

Hyper-V

Firewalls

Job description

Job Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

What is the role

Full-time role, Monday to Friday with paid overtime, based from our Brisbane office.

We are seeking a Senior Engineer to support, maintain, and enhance client IT environments.

In this role, you'll provide advanced technical support, troubleshoot complex infrastructure and network issues, lead the delivery of IT projects, and act as a key escalation point for the wider team. If you enjoy solving technical challenges, working with cutting-edge technologies, and delivering exceptional client outcomes, we'd love to hear from you.

• Provide remote and onsite technical support across client infrastructure, systems, and network environments.
• Troubleshoot and resolve complex hardware, software, server, and network issues.
• Lead the implementation of infrastructure projects, upgrades, and system improvements.
• Act as an escalation point for technical issues and mentor junior engineers.
• Work closely with clients to understand business requirements and recommend suitable technology solutions.
• Prepare technical documentation, solution designs, implementation plans, and project deliverables.
• Support solution design, architecture, and technical pre-sales activities, including proposals and tenders.
• Collaborate with vendors and internal teams to ensure successful project delivery and issue resolution.
• Maintain system performance through monitoring, proactive maintenance, and process automation.
• Keep technical documentation accurate and up to date while continuously expanding technical expertise across supported technologies.

Who are we looking for

Successful candidate must possess:

• 5+ years of experience in Systems Engineering, Infrastructure, or a similar role.
• ITIL certification or experience working within ITIL-based service environments.
• Bachelor’s degree in computer science, engineering, or a related field.
• Strong experience in System Architecture Design.
• Extensive experience with Cloud Platforms (Azure, AWS, and/or GCP).
• Strong expertise in Network Configuration & Management, including TCP/IP, DNS, DHCP, and Load Balancing.
• Extensive experience with Virtualization Technologies (VMware, Hyper‑V).
• Strong knowledge of Security Technologies, including Firewalls, VPNs, and Identity Management.
• Experience with Windows Server and Linux environments.
• Strong scripting and automation skills using PowerShell and/or Python.
• Demonstrated problem‑solving and critical thinking skills.
• Excellent communication and stakeholder management abilities.
• Customer‑focused with strong attention to detail.
• Proven leadership and mentoring capability.
• Strong time management, prioritization, and organizational skills.
• Adaptable, collaborative, and able to work effectively within a team.

What we offer

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super‑stars
• Cost price on products from our suppliers
• Lunches and snacks provided
• Comprehensive Employer Assistance Program
• Referral bonus

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here data-teams=\"true\">We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @ . If you suspect fraudulent activity, please contact us immediately at .