Solutions Architect (MSP)

New Era Technology; City of Brisbane; Hybrid; AUD 140,000 - 210,000; Full time

Benefits offered by this job

Lunches and snacks provided

Job summary

New Era Technology in Brisbane is seeking a Solutions Architect to provide presales support and design tailored solutions for clients. You will work with sales, technical and project teams to translate requirements into deliverable architectures.

The ideal candidate has 5+ years in a similar role, strong MSP experience, and a proven ability to design, implement, and communicate secure, scalable solutions. This is a national pre-sales role with hybrid work options.

Qualifications

• 5+ years of relevant experience in the role.
• Proven experience as a Platforms and Cloud Transformation Architect
• Experience designing, implementing, and troubleshooting modern technology solutions
• Strong architecture and requirements analysis skills
• Broad IT infrastructure knowledge
• Experience in client-facing or consultative roles
• Excellent technical documentation skills
• Experience presenting modern, secure, and supportable solutions, including clear migration approaches for customers
• Strong communication, analytical problem-solving and attention to detail
• Team-oriented, works well under pressure
• Good time management and ability to meet deadlines
• Able to lead discussions and share knowledge
• Degree in Software Engineering, IT, Computer Science, or equivalent experience

Responsibilities

• Perform detailed requirements capture and analysis.
• Design solutions that can be implemented and maintained by the technical team.
• Produce architectural designs for solutions.
• Document client business requirements and produce proposals/tender responses with the sales team.
• Provide technical content for quotes, proposals and tender responses.
• Complete scope of work, design and quoting documentation.
• Produce statements of work for external/internal projects.
• Assist sales in winning more business through client engagement, meetings, and presenting capabilities.

Skills

MSP background

Large-scale infrastructure

End-to-end solutions

Platform & cloud transformation

Architecture analysis

IT infrastructure

Client-facing

Technical documentation

Migration strategies

Communication

Team player

Time management

Leadership discussions

Education

Degree in Software Engineering/IT/CS

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

What is the role

Full time role (Mon-Fri) based on our Brisbane office, with plenty of WFH flexibility.

The Solutions Architect providespresalessupport and consulting services for the specification and designof tailored solutionsfor New Era’s potential new and existingclients.This role works closely with the sales, technical and project management teams to provide clear communication onclientrequirements and thetimelydelivery ofclientsolutions.

The successful candidate needs to have a strong MSP background, comfortable with large-scale infrastructure and ICT environments, and has a proven track record in end-to-end solutions within a MSP context.

This role sits within New Era’s national pre-sales team, providing opportunities to collaborate with peers, learn from diverse expertise, engage with a broad range of stakeholders, and leverage individual strengths across varied solution areas. Duties and responsibilities for the role may include but are not limited to the following:

• Performing detailed requirements capture and analysis activity


• Designing solutions that can be implemented,managed,andmaintainedby New Era’s technical team


• Producing architectural designs for solutions


• Documentingclientbusiness requirements and produce proposals and/or tender responses in conjunction with the sales team


• Providing technical content for quotes,proposalsand tender responses


• Completing various levels of documentation including scope of work,designand quoting documentation


• Producing statements of work of external and internal projects


• Assistthe sales team in winning more business through activelyparticipatingin new and existingclientengagementincluding attendingclientmeetings and presenting capabilities of New Era technical team


• Demonstrating,presenting,and effectively articulating solutions toclients


• Providinga high levelof technical analysis and advice


• Working closely withthe sales teamto ensureclientsreceive consistent communication and their requirements are met


• Maintaining a strong working relationship with thesales, technical and project team


• Assistwith discovery of any future work requirements/projects


• Continuously improving technical capability through accreditation,certification andmaintainingup-to-date knowledge of trends in software/hardwaredesign,infrastructureand architecture

Who we are looking for

• 5+ years of relevant experience in the role


• Proven experience as a Platforms and Cloud Transformation Architect


• Experience designing, implementing, and troubleshooting modern technology solutions


• Strong architecture and requirements analysis skills


• Broad IT infrastructure knowledge


• Experience in client-facing or consultative roles


• Excellent technical documentation skills


• Experience presenting modern, secure, and supportable solutions, including clear migration approaches for customers


• Strong communication, logical, analytical problem-solver with strong attention to detail


• Team-oriented, works well under pressure


• Good time management and able to meet deadlines


• Able to lead discussions and share knowledge


• Degree in Software Engineering, IT, Computer Science, or equivalent experience

What we offer

• A friendly team environment with a strong technical support network


• Broad range of options for training and developing your IT skills


• Opportunity to work with the IT industry's latest technologies


• Internal career growth for high performers and IT super-stars


• Cost price on products from our suppliers


• Lunches and snacks provided

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

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