Senior Engagement Manager, AWS Professional Services - National Security & Defence

Amazon; Canberra; On-site; AUD 180,000 - 240,000; Full time

Job summary

Amazon in Canberra is seeking an Engagement Manager to lead delivery of AWS-based cloud solutions for ANZ National Security & Defence clients. You will combine technical credibility with project leadership to drive complex cloud migrations, align customer outcomes, and manage cross-functional teams across multiple engagements.

The role requires experience delivering enterprise IT engagements, cloud delivery know-how (IaaS/PaaS/SaaS), and ability to influence senior stakeholders.

Qualifications

• Experience in leading and delivering enterprise-level IT engagements.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
• Experience delivering customer engagements in a professional services role.
• Experience working with and influencing senior level stakeholders.

Responsibilities

• Leading and managing complex cloud migration and implementation projects.
• Leveraging your knowledge of AWS to coordinate technical decisions and strategic planning.
• Bridging business requirements with technical solutions, facilitating discussions and ensuring alignment with customer business outcomes.
• Managing technical teams to distill customer needs into clear technical requirements and map them to business outcomes.
• Overseeing technical teams to decompose complex technical problems into actionable, deliverable solutions.

Skills

Project leadership

AWS knowledge

Stakeholder management

Job description

Description

The Amazon Web Services Professional Services (ProServe) ANZ business, National Security & Defence team, is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects.

In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, elevate when appropriate, and drive projects to successful completion, while exceeding customer expectation

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www1.defence.gov.au/security/clearances).

Key job responsibilities

As an experienced professional services program/project manager, you will be responsible for:

• Leading and managing complex cloud migration and implementation projects
• Leveraging your knowledge of AWS to coordinate technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating discussions and ensuring alignment with customer business outcomes
• Managing technical teams to distill customer needs into clear technical requirements and map them to business outcomes
• Overseeing technical teams to decompose complex technical problems into actionable, deliverable solutions

Basic Qualifications

• Experience in leading and delivering enterprise-level IT engagements
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Preferred Qualifications

• Experience in delivering customer engagements in a professional services role
• Experience working with and influencing senior level stakeholders

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.