Senior Engagement Manager

Blitzy; Town of Cambridge; Vor Ort; AUD 164.000 - 270.000; Vollzeit

Zusammenfassung

Blitzy, Cambridge, MA-based AI software development platform, is seeking a Senior Engagement Manager to lead professional services engagements and align delivery with sales objectives. You will manage multiple customer programs, coordinating across Solutions Architecture, FDE, and Product teams to maximize value from our AI-native platform.

In this role you’ll drive end-to-end delivery, maintain clear communication with stakeholders, and help customers scale adoption beyond pilots.

Qualifikationen

• 5+ years delivering technical programs or professional services engagements.
• Comfortable with software delivery details - architecture, environments, CI/CD, security and governance reviews.
• Experience running engagements under both agile and waterfall models.
• Credible with engineering leaders and senior stakeholders: you can hold a room, say the hard thing, and still keep the relationship.
• Practical experience with AI coding agents and AI-native development tooling, or clear evidence you pick up new technology fast.
• Clear written and verbal communication - status that people trust, plans that people follow.
• Experience introducing a new category of tooling into a large enterprise is preferred.
• Background scaling delivery practices at an early‑stage company is preferred.

Aufgaben

• Run several concurrent customer engagements end to end: kickoff, delivery plan, milestones, status cadence, and handoff to steady-state adoption
• Build the engagement plan with the customer rather than for them — scope, sequencing, success measures, and who does what on both sides
• Keep scope, timeline, and resourcing honest; flag slippage early and bring a recommendation, not just a problem
• Partner with your Sales counterpart from the first scoping conversation so what gets sold is what gets delivered
• Help customer teams actually change how they build - run the enablement sessions, answer the skeptics, and get usage past the pilot team
• Track and report the outcomes that matter to the customer, and turn the good ones into references and case studies
• Feed delivery patterns, friction, and feature gaps back to Product and FDE

Kenntnisse

Program management

Stakeholder management

Technical delivery

Agile & waterfall

AI tooling familiarity

Communication

Tools

CI/CD

AI coding agents

AI-native tooling

Jobbeschreibung

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transforming how enterprises build software, turning enterprise requirements into enterprise grade code with an agentic software development platform that can autonomously execute 80% of the quantum of software development work. We're backed by multiple tier 1 investors, and have proven success as founders of previous start-ups.

Our Culture

Who we are:

Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development. We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500.

How we work:

• We move Blitzy Fast: Time is both our company’s and our clients’ most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally.

• Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.

• Passion for Invention: We’re pushing the frontier of what’s possible, requiring constant innovation and iteration.

• We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.

About the Role

The Senior Engagement Manager plays a pivotal role in managing and delivering professional services engagements, acting as the liaison between the services and sales organization. The EM ensures the seamless execution of customer projects while maintaining clear communication and alignment with internal stakeholders.

As an Engagement Manager, you will ensure that our customers are getting the most value out of Blitzy's AI-native software development platform by positioning, preparing, managing the delivery of, and following up on our professional services and training engagements. This is a strategic and cross-functional role that partners closely with Sales, Solutions Architecture, FDE, and Product teams on campaigns, programs, and content.

Responsibilities

• Run several concurrent customer engagements end to end: kickoff, delivery plan, milestones, status cadence, and handoff to steady-state adoption

• Build the engagement plan with the customer rather than for them — scope, sequencing, success measures, and who does what on both sides

• Keep scope, timeline, and resourcing honest; flag slippage early and bring a recommendation, not just a problem

• Partner with your Sales counterpart from the first scoping conversation so what gets sold is what gets delivered

• Help customer teams actually change how they build - run the enablement sessions, answer the skeptics, and get usage past the pilot team

• Track and report the outcomes that matter to the customer, and turn the good ones into references and case studies

• Feed delivery patterns, friction, and feature gaps back to Product and FDE

Qualifications

• 5+ years delivering technical programs or professional services engagements, ideally at a consultancy, SI, or software/cloud vendor

• Comfortable in the details of software delivery - architecture, environments, CI/CD, security and governance reviews. Hands‑on time as an engineer or technical PM is a plus

• A track record of running engagements under both agile and waterfall models without letting process become the point

• Credible with engineering leaders and senior stakeholders: you can hold a room, say the hard thing, and still keep the relationship

• Practical experience with AI coding agents and AI-native development tooling, or clear evidence you pick up new technology fast

• Clear written and verbal communication - status that people trust, plans that people follow

• Experience introducing a new category of tooling into a large enterprise is preferred

• Background scaling delivery practices at an early‑stage company is preferred

Compensation: $115,000 – $190,000 + Bonus +Equity

Blitzy is an equal opportunity employer committed to building a diverse and inclusive team. We believe different perspectives make us stronger. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Blitzy’s good faith determination of the minimum and maximum targets for new hire salaries across all locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Partner can share more about the specific salary range during the hiring process