Senior Engagement Manager

Hostplus; Melbourne; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

3% extra to superannuation

Hybrid and flexible work environment

Additional paid leave over Christmas

5 days paid flex leave

Total Wellness Program

Community service leave

Salary continuance insurance

Subsidised financial advice

Job summary

Hostplus is seeking a Senior Engagement Manager to lead marketing strategies focused on employer and intermediary acquisition, retention, engagement and growth. You will translate customer insights into targeted campaigns, draft compelling business cases, and collaborate across Client Relationships, New Business and Intermediary Distribution to deliver value for members.

Based in Melbourne or Adelaide, this 12-month max-term contract offers hybrid work options, diverse benefits, and the

Qualifications

• Tertiary qualification in marketing, business or related discipline.
• 6+ years experience in financial services marketing, member services or financial planning.
• Proven experience in a senior management role.
• Strong understanding of superannuation regulations and financial services marketing requirements.

Responsibilities

• Provide strategic leadership and oversight to your business unit within the Marketing team to ensure effective service delivery, focusing on employer and intermediary acquisition, retention, engagement and growth outcomes.
• Develop a deep understanding of employer and intermediary segments, and utilise insights to identify engagement opportunities and drive strategic marketing plans.
• Collaborate with Client Relationships, New Business and Intermediary Distribution to identify communication and engagement improvements and oversee delivery of solutions.
• Guide and oversee the delivery of customer communications and scheduled portfolio campaigns per the Marketing Calendar.
• Manage the strategy and delivery of Partnership assets for B2B engagement.
• Plan, manage and report on the budget in the best financial interests of members.
• Research and draft business cases and Board papers as required.
• Provide support to the Head of team across strategic, content, communications and project delivery activities.

Skills

Senior management experience

Marketing leadership

Customer segmentation

Campaign management

Stakeholder collaboration

Education

Tertiary qualification in marketing, business or related discipline

Job description

How will you make an impact?

Are you passionate about making a positive impact to our members dignified retirement?

The Business Engagement team (Marketing) aims to enhance customer engagement, loyalty, and advocacy by promoting Hostplus Products & Services to B2B audiences, including external employers and financial intermediaries. Additionally, the team supports internal business units (Client Relationships & New Business, and Intermediary Distribution) by providing marketing and communication expertise to ensure these services are effectively delivered.

The Senior Engagement Manager is responsible for delivering a strategy to assist with customer acquisition and retention across the customer lifecycle. This involves effectively managing customer segments and integrating specific marketing programs to optimise Hostplus customer experiences and drive continuous marketing improvements.

By understanding the unique motivations of each customer segment, the Senior Engagement Manager will match Hostplus products and services to customer needs through targeted marketing campaigns. The role also oversees the management of customer communication needs, working closely with the Head of team and collaborating with various departments on shared projects and initiatives.

This is a 12-month maximum-term contract opportunity based in either our Melbourne or Adelaide office.

The opportunity

• Provide strategic leadership and oversight to your business unit within the Marketing team to ensure effective service delivery, focusing on employer and intermediary acquisition, retention, engagement, advocacy and business growth outcomes.
• Develop a deep understanding of employer and intermediary segments, including their needs, motivations and behaviours, and utilise these insights to identify engagement opportunities and drive the development of strategic marketing plans aligned with business objectives.
• Work closely with Client Relationships, New Business and Intermediary Distribution stakeholders to identify communication, service and engagement improvement opportunities, and oversee the delivery of solutions through targeted marketing programs and campaigns.
• Guide and oversee the delivery of customer communications and scheduled portfolio campaigns per the annual Marketing Calendar.
• Manage the strategy and delivery of Partnership assets, leveraging this channel for B2B audience engagement.
• Manage the strategy and delivery of Partnership assets, leveraging this channel for B2B audience engagement.
• Manage the strategy and delivery of Partnership assets, leveraging this channel for B2B audience engagement.
• Plan, manage and report on the budget in the best financial interests of members.
• Research and draft business cases, Operations Committee papers and Board papers as required.
• Perform any other reasonable duties as requested by the Head of team.
• Provide support to the Head of across teams within their portfolio, including strategic, content, communications and project delivery activities as required.

About you

• Tertiary qualification in marketing, business or related discipline.
• Significant experience within the financial services industry, with specialised expertise in marketing, member services or financial planning (minimum 6+ years).
• Proven experience in a senior management role.
• A strong understanding of superannuation regulations, relevant legislation and financial services marketing requirements.

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• We contribute 3% more to your super on top of the standard employer amount
• A hybrid and flexible work environment
• Additional paid leave over Christmas and New Year
• Additional 5 days paid "flex leave", so that you can take time out when you need it
• Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
• Community service leave
• Salary continuance insurance
• Access to subsidised financial advice

Just to name a few!

About us

At Hostplus, we passionately provide around 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at [e-mail] and to let us know how we can support.

We have a responsibility to act in the best interests of our members. As part of this, all employment offers are subject to the successful completion of pre-employment screening requirements. These include, but are not limited to, a National Police Check, Bankruptcy and Insolvency Check, and verification of qualifications and professional credentials.

Applicants must also have current and unrestricted work rights in Australia, as sponsorship is not available for this role.