Head of Member Advice

Hostplus; Melbourne; Hybrid; AUD 210,000 - 320,000; Full time

Benefits offered by this job

Hybrid work environment

Development budget for growth

20 weeks paid parental leave

Wellness program

Job summary

Hostplus is seeking a Head of Member Advice to lead a national advice function across human, digital and hybrid channels, shaping how financial advice is delivered to our members. You will drive the operating model, governance, and partnerships to scale high-quality advice aligned with regulatory requirements.

You will lead a dispersed team, balance member outcomes with commercial and risk objectives, and work with executive leadership to evolve our strategy and delivery across advice, digital

Qualifications

• Significant senior leadership experience in superannuation or financial services.
• Extensive track record delivering personal financial advice at scale.
• Proven ability to lead large, geographically dispersed teams.
• Experience driving operational transformation and digital advice solutions.
• Ability to balance member outcomes with risk and commercial objectives.

Responsibilities

• Lead the delivery and evolution of the member advice operating model across channels.
• Oversee the Advice Delivery Roadmap and ensure regulatory alignment.
• Drive innovations to expand access to advice and improve engagement.
• Build and maintain high-performing, compliant teams with governance controls.
• Partner with senior leaders to align advice services with strategic objectives.

Skills

Senior leadership

People leadership

Regulatory knowledge

Digital transformation

Risk management

Education

Financial Planning / Finance / Business / Commerce degree

Job description

How will you make an impact?

Are you passionate about helping members achieve a dignified retirement?

As Head of Member Advice, you will lead Hostplus' national advice function, shaping the future of how financial advice is delivered to our members. Overseeing a range of advice channels across human, digital and hybrid solutions, you will ensure members can access high-quality advice when and how they need it most.

Working closely with the Executive Manager, Advice Strategy, you will drive the ongoing evolution of our advice operating model, identifying opportunities to expand access to advice, improve member engagement and enhance retirement outcomes. This role plays a critical part in ensuring our advice services remain accessible, scalable, compliant and aligned to the evolving needs of members and the broader financial services landscape.

As a key member of the leadership team, you will provide strategic direction across advice delivery, digital transformation, operational performance, risk management and provider partnerships. You will lead and inspire a high-performing team while fostering a culture of innovation, accountability and member focus, ensuring Hostplus continues to deliver exceptional advice experiences that help members build confidence and achieve better retirement outcomes.

The opportunity

• Lead the delivery and ongoing evolution of Hostplus' member advice operating model across human, digital and hybrid channels to improve member outcomes.
• Lead the implementation and ongoing evolution of the Advice Delivery Roadmap, aligned to Hostplus' Retirement and Help, Guidance and Advice Strategies.
• Monitor and respond to evolving member needs, technology advancements and regulatory developments to ensure advice services remain future-focused.
• Maintain strong first-line risk ownership, advice quality standards and governance controls.
• Manage key external advice providers and strategic partners to achieve service, quality and performance outcomes.
• Partner with senior leaders across the business to align advice services with broader strategic objectives.
• Represent the advice function in forums and contribute to enterprise-wide decision-making.

About you

• Significant senior leadership experience within superannuation, financial advice or broader financial services.
• Extensive experience delivering personal financial advice services at scale with strong knowledge of financial advice and superannuation regulatory requirements.
• Proven experience leading large, geographically dispersed teams and strong track record of building high-performing, engaged and member-focused teams.
• Demonstrated experience driving operational transformation, digital advice solutions and continuous service improvement.
• Proven ability to balance member outcomes, commercial objectives and risk management requirements.
• Relevant tertiary qualification in Financial Planning, Finance, Business, Commerce or a related discipline.
• Meets applicable education and professional requirements where the role is appointed as an Authorised Representative or Relevant Provider (preferred but not essential).

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• We contribute 3% more to your super on top of the standard employer amount
• A hybrid and flexible work environment
• Dedicated per person development budget to support your growth
• Additional paid leave over Christmas and New Year
• Additional 5 days paid “flex leave”, so that you can take time out when you need it
• 20 weeks paid parental leave
• Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
• Community service leave
• Salary continuance insurance
• Access to long service leave at 5 years
• Access to subsidised financial advice

Just to name a few!

About us

At Hostplus, we passionately provide around 2 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at [e-mail] and to let us know how we can support.

We have a responsibility to act in the best interests of our members. As part of this, all employment offers are subject to the successful completion of pre-employment screening requirements. These include, but are not limited to, a National Police Check, Bankruptcy and Insolvency Check, and verification of qualifications and professional credentials.

Applicants must also have current and unrestricted work rights in Australia, as sponsorship is not available for this role.