Senior Director HCSD Digital Services | Full-time Permanent

Australian Capital Territory; Canberra; On-site; AUD 200,000 - 260,000; Full time

Job summary

Digital Canberra in Canberra is seeking a Senior Director HCSD Digital Services to lead customer and operational relationships for the Health and Community Services Directorate. The role provides leadership and oversight of Digital Canberra teams and ICT operations supporting HCSD’s Housing and Community Services systems and services, ensuring alignment with HCSD priorities.

The position works closely with HCSD executives and business areas to maintain a strong partnership, coordinate ICT

Qualifications

• Demonstrated senior leadership in complex ICT environments.
• Strong customer and stakeholder engagement and influence at executive level.
• Experience with ICT governance, service management and risk/issue handling.
• Knowledge of ITIL or equivalent governance frameworks.

Responsibilities

• Lead ICT operations and digital services for HCSD under Digital Canberra.
• Oversee governance, performance, risks, dependencies and improvements.
• Coordinate across Digital Canberra to align services with HCSD business needs.
• Engage HCSD executives and business areas to maintain strong partnerships.

Skills

Senior leadership

Stakeholder management

Governance

ITIL knowledge

Service delivery leadership

Job description

Senior Director HCSD Digital Services
Full-time Permanent

Details: The Senior Director, HCSD Digital Services is Digital Canberra’s senior customer and operational relationship lead for the Health and Community Services Directorate (HCSD). The position provides leadership and oversight of Digital Canberra teams and ICT operations supporting HCSD’s Housing and Community Services systems and services, ensuring they remain responsive to HCSD’s operational and strategic priorities.

The position works closely with HCSD executives, business areas and technology stakeholders to maintain a strong and effective partnership between HCSD and Digital Canberra. It provides a clear point of coordination and accountability for customer engagement, operational ICT priorities, service performance, risks and issues.

The Senior Director supports the operation of HCSD’s ICT governance framework, including the HCSD ICT Operations Committee (HIOC), ensuring ICT operational matters are appropriately governed, prioritised and escalated, and that HCSD has appropriate visibility of service performance, operational risks, dependencies and improvement priorities.

The position leads and coordinates the Digital Canberra teams supporting HCSD and works across Digital Canberra to ensure services and specialist capabilities are brought together around HCSD’s business requirements and service outcomes.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACT Public Service (ACTPS) and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility / Other Requirements

• Demonstrated senior leadership experience in complex ICT operational environments, including the ability to lead multidisciplinary teams, establish priorities and oversee the delivery and continuous improvement of business-critical technology services.


• Highly developed customer and stakeholder leadership capability, with demonstrated ability to establish trusted relationships with senior executives and business leaders, understand organisational priorities, influence outcomes and coordinate ICT services around customer needs.


• Demonstrated experience in ICT governance and service management, including the ability to oversee service performance, operational risk, priorities and dependencies, and translate complex technology matters into clear advice for executive and governance forums.

Professional / Technical Skills and Knowledge

• Strong understanding of contemporary ICT service management and governance practices, including ITIL or equivalent frameworks.


• Demonstrated knowledge of ICT operations, enterprise systems and technology lifecycle management in a complex service delivery environment.


• Knowledge of project, program and change management methodologies would be advantageous.

Behavioural Capabilities

• Strategic leadership: Sets clear direction, exercises sound judgement and leads teams effectively through changing priorities and complex operational environments.


• Customer and stakeholder focus: Builds trusted relationships, listens to and understands customer needs, communicates effectively and works collaboratively to achieve shared outcomes.


• Delivery and accountability: Takes ownership of outcomes, proactively manages risks and issues, and drives continuous improvement in the quality and effectiveness of ICT services.

Compliance Requirements

• A current Australian Government Security Vetting Agency (AGSVA) Baseline clearance is required for this position, or the ability to obtain and maintain one.


• This position does not require a current Driver Licence.


• This position does not require a Working with Vulnerable People Check.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .