Senior Digital Product Leader: Lending & CX

Nissan; Victoria; Hybrid; AUD 180,000 - 260,000; Full time

Job summary

Nissan Financial Services is seeking a Senior Manager Digital Products to lead the strategy, roadmap and lifecycle of our digital product portfolio across Digital Lending, Customer Experience and Dealer Services.

Reporting directly to the Chief Digital Transformation Officer, this is a highly influential role shaping how customers and dealer partners interact with Nissan Financial Services and turning business strategy into digital products that deliver measurable commercial value.

Qualifications

• 4+ years in digital product management with senior leadership.
• Strong track record of taking digital products from strategy to production in complex environments.
• Strong product strategy, roadmap and lifecycle management experience.
• Experience influencing senior stakeholders and aligning competing priorities.
• Understanding of customer journeys, product metrics and commercial product management.
• Ability to operate effectively through ambiguity and make clear prioritisation decisions.
• Understanding of digital architecture, APIs and platform ecosystems.

Responsibilities

• Own and evolve the digital product strategy and roadmap across Digital Lending, Customer Experience and Dealer Services.
• Lead digital products across their full lifecycle, from discovery through to launch, adoption and continuous improvement.
• Translate business strategy, customer needs and commercial opportunities into clear product priorities and investment decisions.
• Partner with Sales, Operations, Risk and Finance and represent the digital product portfolio at executive level.
• Champion intuitive, accessible and customer-centred experiences across customer and dealer touchpoints.
• Develop business cases for digital investment and track ROI, adoption and value realisation.
• Manage key technology vendors and strategic partners.
• Monitor emerging technology, digital lending trends and changing customer behaviours to identify future opportunities.

Skills

Digital product leadership

Strategy & roadmap

Stakeholder management

Customer journey mapping

Ambiguity navigation

Job description

Nissan Financial Services is seeking a Senior Manager Digital Products to lead the strategy, roadmap and lifecycle of our digital product portfolio across Digital Lending, Customer Experience and Dealer Services.

Reporting directly to the Chief Digital Transformation Officer, this is a highly influential role shaping how customers and dealer partners interact with Nissan Financial Services and turning business strategy into digital products that deliver measurable commercial value.