Senior Desktop Support Analyst - 2 Year Fixed Term

Reserve Bank of Australia; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Reserve Bank of Australia is seeking a Senior Desktop Support Analyst to join the End User Computing team on a 2-year fixed term contract. This role supports Windows 11 endpoints, Intune, and Microsoft 365 in a hybrid work environment, delivering secure and reliable IT services to staff across the Bank.

You will troubleshoot complex hardware, software, OS, and application issues and act as a technical escalation point within a collaborative, customer-focused team.

Qualifications

• Extensive experience supporting enterprise Windows desktop environments.
• Strong hands-on experience supporting and administering Windows 11.
• Demonstrated experience with Microsoft Intune and modern endpoint management.
• Experience deploying and supporting Microsoft 365 applications and services.
• Strong troubleshooting and problem-solving across desktop, laptop and mobile technologies.
• Experience managing device lifecycle activities including provisioning, software deployment and endpoint compliance.

Responsibilities

• Provide Level 2 and Level 3 desktop support for Windows 11 endpoints across the organisation.
• Troubleshoot and resolve complex hardware, software, operating system and application issues.
• Support and administer Microsoft Intune for device management, application deployment, compliance policies and endpoint configuration.
• Assist with the ongoing management and optimisation of the Bank's modern workplace environment.
• Support Microsoft 365 applications and services, including Teams, Outlook, OneDrive and Office applications.
• Ensure endpoint security policies and configurations are maintained in accordance with organisational standards.
• Deploy, configure and support laptops, desktops, mobile devices and peripheral equipment.
• Work closely with infrastructure, security and application teams to investigate and resolve technical issues.
• Contribute to operating procedures, technical documentation and knowledge articles.
• Identify opportunities for automation and process improvement.
• Maintain a high level of customer engagement and provide exceptional support to end users at all levels of the organisation.

Skills

Customer service excellence

Strong communication

Stakeholder management

Problem-solving

ITIL-aligned support

Tools

Windows 11

Microsoft Intune

Microsoft 365

PowerShell scripting

Autopilot

Azure Active Directory (Entra ID)

Microsoft Defender

Job description

Sydney CBD | 2-Year Fixed Term Contract Hybrid work environment - 50/50 Office vs Home

Shape the Future of End User Computing at Australia's Central Bank

The Reserve Bank of Australia is seeking an experienced Senior Desktop Support Analyst to join our End User Computing team on a 2-year fixed term contract. This is an excellent opportunity for a customer-focused IT professional who thrives in a modern Microsoft environment and enjoys solving complex technical challenges. You will play a key role in supporting and enhancing our Windows 11 endpoint environment, helping deliver a secure, reliable, and high-quality technology experience for staff across the Bank. Working within a highly skilled team, you will provide advanced desktop support, contribute to endpoint management initiatives, and act as a technical escalation point while maintaining a strong customer-first approach.

Key Responsibilities

• Provide Level 2 and Level 3 desktop support for Windows 11 endpoints across the organisation.
• Troubleshoot and resolve complex hardware, software, operating system and application issues.
• Support and administer Microsoft Intune for device management, application deployment, compliance policies and endpoint configuration.
• Assist with the ongoing management and optimisation of the Bank's modern workplace environment.
• Support Microsoft 365 applications and services, including Teams, Outlook, OneDrive and Office applications.
• Ensure endpoint security policies and configurations are maintained in accordance with organisational standards.
• Deploy, configure and support laptops, desktops, mobile devices and peripheral equipment.
• Work closely with infrastructure, security and application teams to investigate and resolve technical issues.
• Contribute to operating procedures, technical documentation and knowledge articles.
• Identify opportunities for automation and process improvement.
• Maintain a high level of customer engagement and provide exceptional support to end users at all levels of the organisation.

About You

You are an experienced desktop support professional who combines strong technical capability with outstanding communication and customer service skills.

Essential Skills & Experience

• Extensive experience supporting enterprise Windows desktop environments.
• Strong hands-on experience supporting and administering Windows 11.
• Demonstrated experience with Microsoft Intune and modern endpoint management.
• Experience deploying and supporting Microsoft 365 applications and services.
• Strong troubleshooting and problem-solving skills across desktop, laptop and mobile technologies.
• Experience managing device lifecycle activities including provisioning, software deployment and endpoint compliance.
• Excellent verbal and written communication skills.
• Strong stakeholder management skills with the ability to engage effectively with technical and non-technical users.
• Commitment to delivering exceptional customer service and user experience.
• Experience working within ITIL-aligned support environments.

Desirable Experience

• Experience with Microsoft Autopilot.
• Knowledge of endpoint security technologies and Microsoft Defender.
• Experience with PowerShell scripting and automation.
• Familiarity with Azure Active Directory (Microsoft Entra ID).
• Experience supporting hybrid cloud environments.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives.

Our Culture

Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

Equity, Diversity & Inclusion

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

Application Close : October 01, 2026 .

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