Senior Delivery Manager

Aggne; Australia; On-site; USD 51,897 - 77,846; Full time

Job summary

An established industry player is looking for an experienced Account Manager to lead client relationships and drive business growth. This role involves overseeing the successful delivery of innovative solutions, managing complex accounts, and ensuring client satisfaction through tailored strategies. The ideal candidate will have extensive experience in the P&C insurance sector and a deep understanding of Duck Creek technology. Join a dynamic team where your expertise will not only enhance client success but also contribute to the overall growth and innovation of the organization!

Qualifications

• 8–15 years of IT experience, with 5 years in Duck Creek implementation.
• Strong client management and P&C insurance industry knowledge.

Responsibilities

• Manage client relationships and ensure satisfaction with Duck Creek solutions.
• Oversee project delivery and monitor milestones and budgets.

Skills

Duck Creek solutions

Client management

P&C Insurance knowledge

Analytical skills

Project management tools

Communication skills

Negotiation skills

Problem-solving abilities

Tools

Project management tools

Job description

We are seeking an experienced Account Manager to oversee client relationships, drive business growth, and ensure the successful delivery of Duck Creek solutions. This role requires a dynamic individual with deep expertise in P&C Insurance, strong client management skills, and the ability to align business objectives with technical capabilities.

Skill Set

• 8–15 years of experience in IT, with at least 5 years in Duck Creek solution implementation or account management roles.
• In-depth knowledge of Duck Creek Policy, Billing, and Claims modules.
• Familiarity with Duck Creek architecture, integration, and configuration best practices.
• Strong understanding of P&C insurance industry processes and workflows.
• Proven experience in managing large, complex accounts and engagements.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in project management tools and methodologies.

Responsibilities

Client Relationship Management:

• Act as the primary point of contact for clients, building and maintaining strong, long-term relationships.
• Understand client business needs and provide tailored solutions using Duck Creek technology.
• Drive client satisfaction through regular interactions, feedback loops, and issue resolution.

Project Oversight and Delivery:

• Collaborate with delivery teams to ensure high-quality and timely implementation of Duck Creek products.
• Monitor project milestones, risks, and budgets to ensure alignment with client expectations.
• Provide strategic oversight for Duck Creek solution customization, integration, and support.

Business Development:

• Identify opportunities for account growth, including upselling and cross-selling Duck Creek services and solutions.
• Partner with internal stakeholders to prepare proposals and present solutions to clients.
• Stay informed of industry trends, competitive offerings, and emerging technologies to drive innovation for clients.

Team Collaboration and Leadership:

• Work closely with technical teams, architects, and delivery managers to align on project objectives.
• Guide and mentor junior team members to enhance delivery quality and account management skills.

Governance and Reporting:

• Define and implement governance models to streamline communication and decision-making processes with clients.
• Provide regular status updates, reports, and insights to both clients and internal leadership.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management, Strategy/Planning, and Business Development

Industries

IT Services and IT Consulting