Senior Customer Success Manager - Remote Care SaaS
Valsoft
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Benefits offered by this job
Job summary
The Lookout Way is seeking a Customer Success Manager to drive value for a portfolio of strategic home care providers. This remote role focuses on enabling adoption, guiding executives, and delivering measurable outcomes with Lookout.
You’ll become a trusted advisor bridging software capabilities with real-world care delivery. In this non-sales position, you’ll collaborate with cross-functional teams, manage multi-stakeholder relationships, and ensure customers achieve sustained success while
Qualifications
- 5+ years in Customer Success or similar role within SaaS/tech.
- Experience with managing complex enterprise or multi-stakeholder relationships.
- Strong SaaS product knowledge and ability to drive adoption and value.
Responsibilities
- Act as primary strategic contact for a portfolio of strategic customers.
- Develop and own structured success plans and adoption roadmaps.
- Monitor customer health and identify risks/opportunities.
- Lead conversations on progress, accountability and outcomes.
- Collaborate with Sales, Product, Engineering, Solutions, Training and Support.
- Translate feedback into actionable insights for internal teams.
- Guide customers in embedding Lookout into operations and workflows.
Skills
Tools
Job description
The Lookout Way is seeking a Customer Success Manager to drive value for a portfolio of strategic home care providers. This remote role focuses on enabling adoption, guiding executives, and delivering measurable outcomes with Lookout.
You’ll become a trusted advisor bridging software capabilities with real-world care delivery. In this non-sales position, you’ll collaborate with cross-functional teams, manage multi-stakeholder relationships, and ensure customers achieve sustained success while
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