Remote Customer Success Manager - Aged Care SaaS
Star Of The Sea Province
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Benefits offered by this job
Job summary
The Lookout Way is seeking a seasoned Customer Success Manager to support a portfolio of strategic home care providers across Australia. This remote-first role emphasizes guiding customers through adoption, change, and long-term transformation, translating product capabilities into tangible operational outcomes.
You will partner with Sales, Product, Solutions, Training and Support to ensure a structured, value-driven journey.
Qualifications
- 5+ years’ experience in a Customer Success or similar client-facing role within SaaS or technology.
- Experience supporting strategic, enterprise or multi-stakeholder customers.
- Strong SaaS product knowledge and interest in Lookout platform.
Responsibilities
- Act as the primary strategic point of contact for a portfolio of strategic customers.
- Build and maintain trusted relationships across multiple stakeholder groups, including senior leaders and executives.
- Develop structured success plans and adoption roadmaps delivering measurable customer outcomes.
- Monitor customer health through usage and engagement, identifying risks and opportunities.
- Lead conversations around progress, performance, accountability and outcomes with confidence.
Skills
Tools
Job description
The Lookout Way is seeking a seasoned Customer Success Manager to support a portfolio of strategic home care providers across Australia. This remote-first role emphasizes guiding customers through adoption, change, and long-term transformation, translating product capabilities into tangible operational outcomes.
You will partner with Sales, Product, Solutions, Training and Support to ensure a structured, value-driven journey.
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