Remote Strategic Customer Success Manager

UpGuard; Sydney; À distance; AUD 120 000 - 150 000; Plein temps

Résumé du poste

The Lookout Way is seeking a Customer Success Manager to support strategic home care providers through the Lookout platform. This remote role focuses on adoption, outcomes, and long‑term partnerships, acting as a trusted advisor to operational leaders and executives.

You’ll collaborate with Account Managers, Product, Solutions, Training and Support to guide customers, build formal success plans, and drive measurable value.

Qualifications

• 5+ years in Customer Success or similar customer-facing role within a SaaS or technology environment.

Responsabilités

• Act as the primary strategic point of contact for a portfolio of strategic customers.
• Build and maintain trusted relationships across multiple stakeholder groups, including senior leaders and executive decision-makers.
• Develop, own and drive structured success plans and adoption roadmaps that deliver measurable customer outcomes.

Connaissances

Customer Success

Description du poste

The Lookout Way is seeking a Customer Success Manager to support strategic home care providers through the Lookout platform. This remote role focuses on adoption, outcomes, and long‑term partnerships, acting as a trusted advisor to operational leaders and executives.

You’ll collaborate with Account Managers, Product, Solutions, Training and Support to guide customers, build formal success plans, and drive measurable value.